The information in this article applies to:
I need instructions for how to install the Chief Architect Academic multiple-seat license, but cannot locate my Academic Deployment Guide booklet that came with my program disc. Where else can I find this information?
There are several resources available to you to manage, install, and maintain your Chief Architect software.
The Chief Architect Academic Deployment Guide that came with your installation DVD package is also available online:
If you have an Academic software license with current Support and Software Assurance and would like to upgrade to the newest version, please review the information on this process at Academic, Student, & Education Licenses.
If you are using software lock security, instead of a hardware lock, and are not certain how to manage your multi-seat license activations, please review this video which explains the process.
Please remember that you likely have two separate passwords for logging in to the website. One is for students to use, for the purpose of watching the online tutorial training videos.
The other is used for administrative tasks, such as downloading the software and content, as well as to manually deactivate licenses for the multi-seat license, if you can't use the standard deactivation procedure within the program itself.
If you cannot locate the e-mail with your login passwords, the student password can be requested by using the "Lost your Password?" link on the login page.
If you need the educator password, then you will need to have a verified contact under your school's Account call our Customer Service team to request it be manually reset.
Customer Service can be reached at (208)664-4204 or at the toll-free number of (800)482-4433. Their hours of operation are 6:00AM-5:00PM Pacific Time, Monday-Friday.