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Message: Unable to read the file. This file contains no data.

Reference Number: KB-00961 Last Updated: 06-30-2014 09:55 AM

The information in this article applies to:

Chief Architect Premier or Chief Architect Interiors or Chief Architect Lite

Home Designer Professional or Home Designer Architectural or Home Designer Suite or Home Designer Interiors or Home Designer Essentials


QUESTION

I received a plan from another Chief Architect user, but when I try to open it, this message appears: "Error: Unable to read the file. This file contains no data." What does this mean?


ANSWER

This message appears when you try to open a Chief Architect file, but the file does not have any information saved in it that the program can read.

The most common reason why a plan or layout file might have no data saved in it is that it was attached to an e-mail, compressed in a zip file, or uploaded to the Internet while your Chief Architect program was running. To resolve the issue, a new copy of the file must be obtained.

  • If the file was sent via e-mail, a new copy must be sent.

  • If the file was zipped, a new zipped file must be created.

  • If the file was downloaded, a new copy must first be made available on-line.

In any case, Chief Architect must be completely closed down (not simply minimized) before the file is attached, compressed, or uploaded.