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Message: Unable to read the file. This file contains no data.

Reference Number: KB-00961 Last Updated: 11-07-2014 04:51 PM

The information in this article applies to:

Chief Architect Premier or Chief Architect Interiors or Chief Architect Lite

QUESTION


I received a plan from another Chief Architect user, but when I try to open it, this message appears: "Error: Unable to read the file. This file contains no data." What does this mean?


ANSWER


This message appears when you try to open a Chief Architect file, but the file does not have any information saved in it that the program can read.

The most common reason why a plan or layout file might have no data saved in it is that it was attached to an e-mail, compressed in a zip file, or uploaded to the Internet while Chief Architect was running.


To resolve the issue, a new copy of the file must be obtained.

 

  • If the file was sent via e-mail, a new copy must be sent.

  • If the file was zipped, a new zipped file must be created.

  • If the file was downloaded, a new copy must first be made available on-line. 

 

In any case, Chief Architect must be completely closed down (not simply minimized) before the file is attached, compressed, or uploaded.

Another less common reason why a Chief Architect file could have no data is that the file was saved across a network or onto a removable storage device, and the save command was interrupted before it was complete.  To learn more, see article 971 in this database: Error: File being read is terminated early.


MORE INFORMATION


To find out how to compress and e-mail a file, see article 581: How do I send my plan files to another Chief user?