The information in this article applies to:
I am having trouble downloading the Core Catalogs, where the following warning displays:
"Part of the catalog download/update has timed out. Please check your network connection and security settings. If connecting wirelessly, try plugging directly into modem/router and then downloading again. Would you like to try downloading again?"
"Security software or a firewall is blocking the program from accessing the catalog download server. Please re-configure and try downloading the catalog again"
How can I resolve this warning?
There are a number of potential reasons this warning may occur.
If selecting "Yes" and attempting to redownload the Core Catalogs does not work after the first attempt, then the following are some of the most likely potential issues:
App Nap can be disabled by opening the Applications folder in Finder and selecting your Home Designer or Chief Architect product and selecting "File> Get Info" from the menu. Under General put a checkmark in the box that says "prevent App Nap"
If you have verified your internet connectivity, third party applications, and network settings, but are still experiencing trouble with downloading the Core Catalogs, please contact Technical Support using the Online Support Center and attach the library error log file to continue troubleshooting.
Alternately, you can instead manually download and install the Core Catalog files for your specific product, or install them from the program's backup DVD if you purchased one.
For instructions on how to download and install the core catalogs manually, please follow the link below for your product version:
If you have a backup DVD, you can also install the core catalogs directly from the disk. These steps are very similar to the download and manual install instructions above, except that instead of downloading the files from the internet, you can copy them directly from the disk contents and them place them in the relevant locations.
If you do not have a backup DVD and would like to purchase one, please contact our Customer Service team directly using the information from the Contact Us link under the Company Info section below.