Message: "JavaScript must be enabled in order for you to use Knowledgebase Manager Pro."

Reference Number: KB-02851 Last Updated: 11-11-2014 02:58 PM

The information in this article applies to:

Chief Architect Premier or Chief Architect Interiors or Chief Architect Lite

Home Designer Professional or Home Designer Architectural or Home Designer Suite or Home Designer Interiors or Home Designer Essentials or Home Designer Landscape & Deck


When I visit the Chief Architect Software Knowledge Base, I see the following message on my screen:

"JavaScript must be enabled in order for you to use Knowledgebase Manager Pro. However, it seems JavaScript is either disabled or not supported by your browser. To use Knowledgebase Manager Pro, enable JavaScript by changing your browser options, then try again."

What does this mean?


Many web pages use JavaScript to accomplish certain tasks and provide additional functionality in your browser. If you are seeing this message then something has prevented that JavaScript from running and may cause problems when viewing the Knowledgebase articles on this site.

3rd-Party Add-ons/Extensions

Many 3rd-party extensions can be added to your browser to enhance their capabilities or protect you from specific types of possible threats. Among these are extensions that keep JavaScript from executing on web pages.

If you have any such extensions or add-ons installed to your browser then you might try disabling them temporarily.

Enabling JavaScript in your browser

Note: If you are using the Mozilla Firefox version 23 or newer, the option to disable JavaScript in the preferences menu has been removed. If you are using Firefox 23 or newer you may want to check for a 3rd-party add-on/extension or try loading the Knowledgebase in another browser to see if the same problem persists.

Enabling JavaScript in Internet Explorer

If you are using the new metro version of Internet Explorer on Windows 8 or 8.1 then you can access the Tools menu shown below by opening the address bar and choosing View in the desktop under the settings option:     

  1. Open the Tools menu in the upper-right corner of the browser window and choose Internet Options.

  2. Under the Security tab select Internet and click Default Level.

  3. Click OK and refresh the page.

Enabling JavaScript in Google Chrome

  1. Open the Chrome menu and choose Settings.

  2. Near the bottom of the Settings page click Show advanced settings...

  3. Under Privacy, click Content settings...

  4. Under JavaScript, select Allow all sites to run JavaScript(recommended)

Enabling JavaScript in Opera

  1. Open the Opera menu and choose Settings.
    Note: For Mac choose Preferences...

  2. Under Websites and JavaScript select Allow all sites to run JavaScript(recommended).

Enabling JavaScript in Safari

  1. Open the Safari menu and click Preferences...

  2. Under Security, check Enable JavaScript.


For more information on troubleshooting issues with JavaScript or other settings/preferences in your browser, visit your browser's help pages on the web.