Browse
Categories

Locating the Message Log

Reference Number: KB-02908 Last Updated: 07-14-2014 12:17 PM

The information in this article applies to:

Chief Architect Premier or Chief Architect Interiors or Chief Architect Lite

Home Designer Professional or Home Designer Architectural or Home Designer Suite or Home Designer Interiors or Home Designer Essentials


QUESTION

Technical Support requested that I send in the software's Message Log, how do I find this log?


ANSWER

The Message Log for Chief Architect products contains information that can help Technical Support determine the cause of problems experienced within the software. To locate the Message Log to send to Tech Support navigate to the Chief Architect application data folder on your hard drive.


To locate the Message Log on Windows

  1. Press the Windows key on your keyboard and press the letter R at the same time to open a Run dialog.


  2. Type %appdata% and click OK.




  3. This will take you to the AppData\Roaming folder.

    If you have Chief Architect X5 or Home Designer 2014 and prior products you can find the Message Log in Appdata\Roaming. In the folder with the same name as your installed product.


  4. For Chief Architect X6  or Home Designer 2015 programs we need to go to the AppData\Local folder. Click on the AppData heading in your address bar then open the Local folder.




  5. Find the folder with the same name as your Chief Architect product and open it.


  6. Find the Message Log.txt file and save a copy to an easy to find location so that you can attach it to an Online Support Center ticket.



To locate the Message Log on Mac

  1. Open Finder and from the menu click Go> Go to Folder




  2. In the Go to Folder dialog type in ~/Library and click Go.




  3. Open the folder called Application Support


  4. Next, open the folder with the name of the program you are using and locate the file named Message Log.txt




  5. Save a copy of the Message Log.txt file to an easy to find location so that you can attach it to an Online Support Center ticket