The extend slope downward option in your wall specification dialog can be a useful feature in the right circumstance.
This error message will display if the program cannot locate the Shaders folder in the installation directory when using certain render techniques.
You can click the Check Help Database button at the bottom left corner of any warning or error message to launch your Internet browser to our online Help Database.
Technical Support can get vital information about problems by looking at the software's Message Log.
If you are receiving this warning while attempting to place a framing member. Take a look at where you are attempting to place it.
This Information message displays when the program cannot find the backdrop image or a picture file associated with the plan or layout file you are opening.
Materials are represented by patterns in vector based rendering techniques. This message will display if a material in the plan has a problem with its pattern.
This message will appear if a newer version of your software title has been released. Click Yes for information about upgrading, or click No to launch the program
If you are receiving this warning, here a few things you can try to resolve it.
This warning message displays when a roof plane overhang is extending into a wall in your plan rather than butting against the wall's surface.
If a roof baseline has a length of zero, you may receive this error message.
Finding the problematic location related to this message can be done by following the steps within this article.
This article describes why a texture cannot be found within Chief Architect as well as finding a resolution
This error is caused by a video card that does not accurately use render shading. This is typically seen in older video cards.
Troubleshooting the error message 'An unexpected error occurred while ray tracing.'
Some error occur because Home Designer encountered something unexpected. Follow these steps to get the right information to Technical Support.
Having an area that is to small to accommodate a certain object will result in this message displaying.
If you are receiving a warning on the program's launch regarding being unable to write files, it means that you do not have permissions that the program needs.
This message will display if you open a plan file created in an old program version - typically, Chief Architect 7 and prior or 3D Home Architect version 3 or 4.
This Information message will display if you try to use the Wall Elevation tool to create an exterior view of your model.
This message appears when the Custom Toolbar file could not be opened. The problem can be resolved by creating or importing a new custom toolbar configuration.
Learn how to send a dump file from Microsoft Windows to Technical Support to troubleshoot the error Chief Architect encountered a problem and needs to close.
This message displays when a plan file is opened, and its electrical defaults reference objects that are not present in the library of the current program version.
When creating a deck on an upper level you may receive a warning that the framing may not work as expected.
Placing an object on a layer that is currently not displayed in the current view will generate this message.
When you select New Plan From Template, you are able to create a new, blank file based on a template other than the one specified in the Preferences dialog
This warning message will display if you type characters into a field where they have no meaning. Like if you type letters into a field that requires numbers.
This message indicates that the file you are trying to open is corrupted and can no longer be used. You may need to revert to an archive.
If you have not created a layout or opened an existing layout in Home Designer Pro, you will see this message appear when you click the send to layout button.
This warning message will display if you try to perform a task like import a large 3D symbol and your system does not have enough memory to complete the task.
If there is a wall in your plan that contains a complex set of openings, or a large number of mulled openings in one wall this error may display.
If Chief Architect is unable to verify your license security over the internet or through your hardware lock this message will appear.
Receiving this error may require a re-installation of the Microsoft Visual C++ Redistributable packages.
When you attempt to place an appliance into a cabinet that already contains an appliance this message will appear.
This message will display if you try to open a new plan or layout, but the program cannot find the file that you've specified as your template.
As the message implies, either the e-mail address, or password, that you are entering is incorrect. Verify spelling and case and if necessary reset your password.
This error message indicates that there may be another process using the file you are attempting to open.
This warning message will appear when the toolbar button that you have selected needs to be associated with an object from your Library.
Chief Architect uses the fonts in your Windows Fonts folder. If you do not find a specific custom font on a particular computer, you can install it.
Library catalogs are available for download from our 3D Library website. While there are catalogs available for several different version of Chief Architect, you should only attempt to install those for your version.
This warning message appears when the Line Weight Scale setting for a view being sent to layout is not the same as the Line Weight Scale setting for the plan file.
Receiving this message indicates that an illogical or undo-able roof configuration is trying to be built.
Resolving the Microsoft Windows error of 'The program is already running. Running two or more simultaneous sessions is not recommended.' for Chief Architect and Home Designer software programs.
In most circumstances, the Main Layer should be specified as the structural layer of the wall, particularly when the wall is a framed type.
Lengthening a staircase or increasing the rise angle are just two solutions that can be done to make your stairs reach the next floor.
This message will display if the file you are trying to import cannot be read by the program due to corruption, formatting or something in the file is unrecognized.
If you attempt to place a symbol into a plan that was meant to go into a cabinet this message will appear.
Saving your plan or layout file to an appropriate location is a critical step in the file management process.
If a CAD based object such as a slab, custom countertop, or polyline solid is overlapping itself, then you may receive this message.
Automatically generated attic walls are formed when there is a gap between a wall that defines a living space and the roof above it.
Plans created in newer titles are unable to be opened with older versions of Chief Architect and Home Designer software.
This warning message will display in the 64-bit version of Chief Architect X5 when you try to import a 3D symbol created in Trimble Sketchup.
Changing the file extension of your plan or working over a network are just a few of the reasons why you may receive this message.
This message appears when you try to open a Chief Architect file, but the file does not have any information saved in it that the program can read.
If you type a character into a dimensions string that is not in one of the three types of allowed characters, this Warning message will display.
This Warning message will display if you try to import and the file is not a type that can be imported either into the active view or into the program in general.
When uninstalling your Chief Architect product you may encounter an error due to file permissions on your system.
Home Designer has the ability to open Chief Architect Plans but you may have limited functionality when it comes to making modifications.
This message displays when you do not have a video card driver provided by the manufacturer, often described as an installed client driver.
This message displays when you select 3D> Walkthroughs> Record Walkthrough Along Path but do not have a CAD object that will serve as the path selected.
The likely reason for receiving this message is that cookies have been disabled in your web browser. To learn how to enable them, see the manufacturer's website.
This message will appear if the program cannot read the UserHotkeys.xml file located in your Hotkeys folder. To resolve the issue try renaming your Hotkeys folder.
You may receive this message if you have an outdated video driver or an unsupported video card.
Open plans created in 3D Home Architect® Deluxe in newer Home Designer titles.
A gap between floors is usually caused by modifying the Platform to this Line option in your Wall Type Definitions dialog so that it is on the exterior surface.
Deck planking is part of the structure and does not require a finish layer. When a floor finish layer is added to a Deck room a message will display.
3D Camera views may not generate properly if you have an outdated video driver or an unsupported video card.
Follow the steps within this article to troubleshoot Exception Error Messages that you may be recieving.
If the registration wizard fails to locate the hardware lock these messages may appear.
The Home Designer Core Catalogs are essential to getting your design project completed. Here's how you can resolve most issues that can occur while downloading.
Printing issues can be resolved by specifying a default printer, using the Clear Printer info tool, or creating pdf and then printing the pdf.
The most common reason for Chief Architect to run slowly is working in an unsupported fashion, such as over a network server location, or external device.