Help Database

Chief Architect Help Database - Article Number: 1097

Troubleshooting Login Issues

The information in this article applies to:

Website
Chief Architect X5
Chief Architect X4
Chief Architect X3
Chief Architect X2

QUESTION

I am having difficulty logging in to the website. How can I resolve this?

ANSWER

Click on the appropriate error message that you are receiving below for a link to the appropriate Help Database article.

Notice! The e-mail address or password you entered was incorrect. Passwords are case-sensitive.
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Notice! Your account is currently logged in on another computer. To log in here, please log out from the other computer or wait for it to time out. The other session will time out if it lies dormant for up to an hour.

Last updated on: Mar 29, 2013

The Chief Architect support team has compiled a list of articles with common questions and answers.

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Find answers on ChiefTalk

Answers to many how-to and technical questions can be found 24 hours a day, 7 days a week on our online forum, www.ChiefTalk.com. ChiefTalk is visited not only by our software users, but also by members of our training, support, and engineering teams who are well-versed in using the software and are happy to help you. On ChiefTalk, you can discover tools and techniques to bring your design ideas to life.