Help Database

I am unable to see the play controls for the training videos.  I cannot rewind, pause, stop or adjust the volume of the videos because I cannot see the controls in Adobe Flash Player. How do I fix this?

This problem occurs when the zoom of the browser window does not match the size of the flash video or your monitor’s resolution is lower than the resolution of the training videos.

To resize your browser window and zoom

If your training video display area appears truncated and expanding the window size does not resolve the issue your zoom setting may be off. To check if this is the case hold down the Control key (Ctrl) on your keyboard and press the plus (+).

If the training video is going off screen and expanding the size of the window does not uncover the edge hold down the Control key (Ctrl) on your keyboard and press the minus (-).

Look to the following images for examples:

* If your video looks like this, hold the (Ctrl) on your keyboard and press (+).

* If your video looks like this, hold the  (Ctrl) on your keyboard and Press (-).

* This is how the training video is supposed to look.

If the above steps do not resolve the issue the problem may be with your monitor's resolution settings. Instructions for adjusting the monitor resolution for the currently supported operating systems are listed below.

To adjust the resolution on a Windows 7 machine

1. Right-click on you desktop and choose Screen Resolution from the menu options.
   
   
   
2. Click on the Resolution drop down menu.
   
   
   
3. Move slider all the way to the top.
   
   
   
   
   
4. Click OK to apply the change.
   
   This should increase the resolution of your screen and should allow the video controls to be seen.
   
   

If making this adjustment does not resolve your issue, or your screen resolution is already set to its highest resolution, please see the additional troubleshooting steps below.

To adjust resolution on a Windows Vista Machine

1. Right-click on your desktop and choose Personalize from the menu options.
   
   
   
2. Click on the Display Settings link at the bottom of the window that opens.
   
   
   
3. Under the screen resolution section, move the slider all the way to the right.
   
   

   
   
   
   

4. Click OK to apply the change.

   This should increase the resolution of your screen and should allow the video controls to be seen.

If this does not resolve your issue, or if your screen resolution is already set to its highest resolution, please see the additional troubleshooting steps below.

To adjust resolution on a Windows XP machine

1. Right-click on your desktop and choose Properties from the menu options.
   
   
   
2. Click on the Settings tab.
   
   
   
3. Under screen resolution section, slide the slider all the way to the right.
   
   

   
   
   
   

4. Click OK to apply the change.

   
   This should increase the resolution of your screen and should allow the video controls to be seen.

If this does not resolve your issue, or if your screen resolution is already set to its highest resolution, please see the additional troubleshooting steps below.

Additional Troubleshooting Steps

  If you have not adjusted your monitor's resolution as per the instructions above, please do so now before attempting any of the troubleshooting steps listed below.

In some situations, this issue can be resolved by changing your browser to a full screen window.

To change your browser to full screen

1. press the F11 key on your keyboard, which will change your browser to full screen and can sometimes cause the controls to become visible.
   
   
   
2. To exit out of the Full Screen mode, press F11 on your keyboard again.

In some situations, this issue can be resolved by auto-hiding your taskbar at the bottom of the screen.

To automatically hide your taskbar

1. Right-click on a blank area on your taskbar and choose the Properties option.
   
   

   

   
   
   
2. In the window that pops up, check the checkbox next to Auto-hide the taskbar, then click OK.
   
   

   
   
   
   

3. To return the taskbar to its original position, right-click on a blank area on your taskbar and choose the Properties option.
   
   
   

4. In the window that displays, uncheck the checkbox that says Auto-hide the taskbar, then click OK.

If none of the above steps resolve your issue, you can update your computer's Adobe Flash Player to the latest version.

To update Adobe Flash Player

1. Go to http://get.adobe.com/flashplayer/
   
   
   
2. Once there, follow the on screen instructions for installing the latest version of the Adobe Flash Player.

If updating does not resolve your issue, your Adobe Flash Player installation may be corrupted.  You can uninstall Adobe Flash Player from your machine and then reinstall it.

To uninstall and reinstall Adobe Flash Player

1. Download the Adobe Flash Player Uninstaller - http://kb2.adobe.com/cps/141/tn_14157.html
   
   
   
2. Once the file is downloaded, close all web browser windows and run the Adobe Flash Player Uninstaller.
   
   
   
3. After uninstalling flash player, go to http://get.adobe.com/flashplayer/ and follow the instructions for installing the latest version of the Adobe Flash Player.
   
   
   
4. Once the Adobe Flash Player is reinstalled, try viewing the video again.