Help Database

Chief Architect Help Database - Article Number: 209

What driver is needed for my hardware lock?

The information in this article applies to:

I receive one of the following error messages when I start Chief Architect:

• "Unexpected error."
  


• "No appropriate hardware lock was found."
  


• "Invalid Hardware Lock"
  


• "This version of Chief Architect requires a network hardware lock. Contact your system administrator."

These error messages are associated with having an incorrect, or no, hardware lock drivers installed on your computer system. This may happen if you have updated your operating system to a version that was not supported by the drivers that were included on the Chief Architect CD.

In most cases, you can resolve this issue by downloading and installing updated drivers for your hardware lock.

To update your hardware lock drivers

1. Before installing new hardware lock drivers, be sure to download and install the most current Program Update of your Chief Architect version.
   
   
   
2. Locate the hardware lock that you are using from the images below.
   
   
   
3. Beneath each image, you will find one or more links to the drivers needed for the lock in question.
   
   
• Files ending in .exe should be downloaded onto your computer and installed.
  
  
• Files ending in .zip should be downloaded onto your computer, unzipped, and installed.
  
  
  
  
  To unzip a file using Windows XP, right-click on it and select Extract All from the menu that displays.
  
  
  
4. In some instances, it is also necessary to first uninstall the existing hardware lock drivers before installing the updated drivers, which can be accomplished in the Windows Add or Remove Programs dialog.
   
   
   

To identify your hardware lock

Compare your hardware lock (dongle) with images below to download the proper drivers.

Safenet Sentinel

Driver:

http://www2.safenet-inc.com/support/files/SentinelProtectionInstaller7.6.1.zip

The lock displayed above is used with these program versions:

• Chief Architect X1
  
• Chief Architect X2
  
• Chief Architect X3

HASP4 USB



Driver: 

http://www.chiefarchitect.com/support/downloads/drivers/hdd32.exe


The lock displayed above is used with these program versions:

• Chief Architect X1 and X1 Lite
  
• Chief Architect 10.0 Full and Base
  
• Chief Architect 9.5 and 9.0, Full and Base
  
• Chief Architect 8.0 Full and Base
  
• Chief Architect 7.0
  
• Chief Architect Home Edition 5.0

NetHASP Network License Manager:
ftp://ftp.aladdin.com/pub/hasp/hl/windows/installed/redistribute/lm/HASP_License_Manager.zip

Note: You will need both the driver and the NetHASP License Manager on the computer that the hardware lock is plugged in to.


The lock displayed above was used with these program versions:

• Chief Architect X2 Academic Network Version
  
• Chief Architect X1 Academic Network Version
  
• Chief Architect 10.0 Full Network Version
  
• Chief Architect 9.5 and 9.0 Full Network Version
  
• Chief Architect 8.0 Full Network Version

HASP4 Parallel



Driver: 

http://www.chiefarchitect.com/support/downloads/drivers/hdd32.exe


The lock displayed above was used with these program versions:

• Chief Architect 10.0 Full and Base
  
• Chief Architect 9.5 and 9.0, Full and Base
  
• Chief Architect 8.0 Full and Base
  
• Chief Architect 7.0
  
• Chief Architect Home Edition 5.0 
  

HASP4 Parallel



Driver:
ftp://ftp.aladdin.com/pub/hasp/new_releases/driver/HASP4_driver_setup.zip

The lock displayed above was used with these program versions:

• Chief Architect 9.0 Full Network Version
  
• Chief Architect 8.0 Full Network Version
  
• Chief Architect 8.0 Base Version
  
  
  

HASP4 Parallel




Driver:
ftp://ftp.aladdin.com/pub/hasp/new_releases/driver/HASP4_driver_setup.zip


The lock displayed above was used with these program versions:

• Chief Architect 8.0 Full

HASP4 Parallel




Driver:
ftp://ftp.aladdin.com/pub/hasp/new_releases/driver/HASP4_driver_setup.zip

The lock displayed above was used with these program versions:

• Chief Architect Home Edition 5.0

• Chief Architect 7.0

• Chief Architect 7.0

Rainbow Sentinel Super Pro

 

Rainbow Technologies merged with SafeNet, Inc in 2004.  To update the driver for a Rainbow Sentinel Super Pro parallel lock, visit http://www.safenet-inc.com/.

The lock displayed above was used with these program versions:

• Chief Architect 7.0
  
• Chief Architect 6.0
  
• Chief Architect 97

While every effort is made to verify that the hardware lock drivers for your version of Chief Architect install and work correctly, the writing of these drivers is done by the vendors that provide the hardware lock technology. Changes to operating systems that are beyond our control may cause existing drivers to fail. Our support and engineering staff are constantly evaluating methods to make this technology work smoothly and continue to work with our vendors to provide the best solutions possible.

If you are still encountering difficulty after using the resources in this article, see Article Number: 569: http://www.chiefarchitect.com/support/displayfaq.php?faqNumber=569

Last updated on: 06-16-2010

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