Chief Architect Help Database - Article Number:  209

What driver is needed for my hardware lock?

The information in this article applies to:
  • Chief Architect 10 and prior
QUESTION

I receive one of the following error messages when I start Chief Architect:

  • "Unexpected error."

  • "No appropriate hardware lock was found."

  • "Invalid Hardware Lock"

  • "This version of Chief Architect requires a network hardware lock. Contact your system administrator."


How can I resolve these errors?

ANSWER

These error messages are associated with having an incorrect, or no, hardware lock drivers installed on your computer system. This may happen if you have updated your operating system to a version that was not supported by the drivers that were included on the Chief Architect CD.

 

Important Notice for Windows XP Service Pack 2 Users: Due to continuing changes in the security of Windows XP Service Pack 2, the hardware lock drivers shipped with Chief Architect 9.5 and older will not install properly on computers using this operating system.  Users of Version 10 and later should not experience this problem; but in some situations, automatic installation of the drivers may fail.

In most cases, you can resolve this issue by downloading and installing updated drivers for your hardware lock.

 

To update your hardware lock drivers

  1. Before installing new hardware lock drivers, be sure to download and install the most current Program Update of your Chief Architect version.


  2. Locate the hardware lock that you are using from the images below.


  3. Beneath each image, you will find one or more links to the drivers needed for the lock in question.

    • Files ending in .exe should be downloaded onto your computer and installed.

    • Files ending in .zip should be downloaded onto your computer, unzipped, and installed.


      To unzip a file using Windows XP, right-click on it and select Extract All from the menu that displays.


  4. In some instances, it is also necessary to first uninstall the existing hardware lock drivers before installing the updated drivers, which can be accomplished in the Windows Add or Remove Programs dialog.

Important NOTE: If your serial number starts with CFN, you have a network license and it is necessary to have the HASP License Manager running. For more information, see Article #569: My hardware lock isn't working.

 

  

To identify your hardware lock

Compare your hardware lock (dongle) with images below to download the proper drivers.

 

Safenet Sentinel

Driver:

http://www2.safenet-inc.com/support/tech/latestdriver.asp

The lock displayed above is may have been issued as a purchased replacement by Customer Service if your old lock was damaged.



HASP4 USB



Driver: 

http://www3.safenet-inc.com/support/hasp/vendor.aspx#latestDD

The lock displayed above is used with these program versions:

  • Chief Architect 10.0 Full and Base
  • Chief Architect 9.5 and 9.0, Full and Base
  • Chief Architect 8.0 Full and Base
  • Chief Architect 7.0
  • Chief Architect Home Edition 5.0



HASP4 USB - network licenses 



Driver:
http://www3.safenet-inc.com/support/hasp/hasp4/enduser.aspx#latestDD

NetHASP Network License Manager:
http://www3.safenet-inc.com/support/hasp/hasp4/enduser.aspx#lm

Note: You will need both the driver and the NetHASP License Manager on the computer that the hardware lock is plugged in to.

 


HASP4 Parallel



Driver: 

http://www.chiefarchitect.com/support/downloads/drivers/hdd32.exe

The lock displayed above was used with these program versions:

  • Chief Architect 10.0 Full and Base
  • Chief Architect 9.5 and 9.0, Full and Base
  • Chief Architect 8.0 Full and Base
  • Chief Architect 7.0
  • Chief Architect Home Edition 5.0



HASP4 Parallel



Driver:
ftp://ftp.aladdin.com/pub/hasp/new_releases/driver/HASP4_driver_setup.zip


The lock displayed above was used with these program versions:

  • Chief Architect 9.0 Full Network Version
  • Chief Architect 8.0 Full Network Version
  • Chief Architect 8.0 Base Version


HASP4 Parallel




Driver:
ftp://ftp.aladdin.com/pub/hasp/new_releases/driver/HASP4_driver_setup.zip

The lock displayed above was used with these program versions:

  • Chief Architect 8.0 Full

 


HASP4 Parallel




Driver:
ftp://ftp.aladdin.com/pub/hasp/new_releases/driver/HASP4_driver_setup.zip

The lock displayed above was used with these program versions:

  • Chief Architect Home Edition 5.0



Rainbow Net Sentinel Pro

 

Rainbow Technologies merged with SafeNet, Inc in 2004.  To update the driver for a Rainbow Net Sentinel Pro parallel lock, visit http://www.safenet-inc.com/.

The lock displayed above was used with these program versions:

  • Chief Architect 7.0



Rainbow Sentinel Super Pro

 

Rainbow Technologies merged with SafeNet, Inc in 2004.  To update the driver for a Rainbow Sentinel Super Pro parallel lock, visit http://www.safenet-inc.com/.

The lock displayed above was used with these program versions:

  • Chief Architect 7.0



Rainbow Sentinel Super Pro

 

Rainbow Technologies merged with SafeNet, Inc in 2004.  To update the driver for a Rainbow Sentinel Super Pro parallel lock, visit http://www.safenet-inc.com/.

The lock displayed above was used with these program versions:

  • Chief Architect 7.0
  • Chief Architect 6.0
  • Chief Architect 97
MORE INFORMATION

While every effort is made to verify that the hardware lock drivers for your version of Chief Architect install and work correctly, the writing of these drivers is done by the vendors that provide the hardware lock technology. Changes to operating systems that are beyond our control may cause existing drivers to fail. Our support and engineering staff are constantly evaluating methods to make this technology work smoothly and continue to work with our vendors to provide the best solutions possible.

If you are still encountering difficulty after using the resources in this article, see Article Number: 569: My Hardware Lock isn't Working


Information on all security options can be found here.

Last updated on: Jan 10, 2013

The Chief Architect support team has compiled a list of articles with common questions and answers.


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