Chief Architect Help Database - Article Number: 581
How do I send my plan files to another Chief user?The information in this article applies to:
- Chief Architect X2
- Chief Architect X1
- Chief Architect 9.5
- Chief Architect 10
I need to e-mail my plan files to another Chief Architect or Home Designer software user. What is the proper way to do this?
In many cases, the best way to e-mail a plan file to another party is to zip the file before attaching it to an e-mail message.
These instructions, for Windows XP and newer, describe how to save your plan, zip the plan folder, and e-mail the zipped file.
- Create a new folder on the Windows Desktop and give it a short, descriptive name.
- If you plan to send the file to Chief Architect Technical Support, name it -YOUR FIRST AND LAST NAME-.
If you have items such as custom materials not included in the Chief Architect library that the other user will not have, then you should instead select File> Export> Entire Plan . Then in the Export Entire Plan dialog, leave the radio button at its default location to Export All Files (Including Textures, Backdrops and Images).
- In the Save in or Browse For Folder dialog specify the location as the -YOUR FIRST AND LAST NAME- folder on the desktop that you just created.
- The file name and type should remain unchanged.
- Click the Save or OK button to create a copy of the plan file.
- This will create a zipped -YOUR FIRST AND LAST NAME- folder, also on your Windows Desktop, which can easily be e-mailed.
- If you are sending the plan file to Chief Architect Technical Support, register a new account, if you haven't already, or sign in to the Online Support Center to start a new ticket. Type in a detailed description of the problem that you are experiencing, and use the Browse button to browse to the zipped folder's location on your Desktop. The Subject line should include the name of the analyst who is assisting you, if the file was requested by a particular technician.
It is often helpful to include what version of Chief Architect that you are using in your message - including what update version is installed - as well as a thorough description of the problem you are encountering.
- The method of doing this varies depending on which e-mail program you are using. You may need to select File> Insert from the menu or perhaps click an Attach or Insert button.
Last updated on: May 25, 2010