Chief Architect Help Database - Article Number:  588

How to Purchase a Replacement Hardware Lock

The information in this article applies to:
  • Chief Architect X5
  • Chief Architect X4
QUESTION

How do I arrange to replace my broken hardware lock?

ANSWER

For information about whether your current version lost or damaged hardware lock can be replaced, and the fees that apply, please contact the Chief Architect Customer Service at either (800)482-4433 or (208)664-4204.

If your lock is elligible for replacement, please be advised that there is a charge to purchase a replacement usb hardware lock device.

In addition to the lock replacement fee, in most cases, please be advised that you will also be required to pay for shipping and handling in order for Chief Architect to ship a new hardware lock to you.

Chief Architect Customer Service is available from 6:00AM to 5:00PM Pacific Time, Monday through Friday.

Information on all security options can be found here.

Last updated on: Feb 07, 2013

The Chief Architect support team has compiled a list of articles with common questions and answers.


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