The information in this article applies to:
How do I arrange to replace my broken hardware lock?
For information about whether or not your lost or damaged hardware lock can be replaced, please contact the Chief Architect Customer Service at either (800)482-4433 or (208)292-3400.
If your lock is eligible for replacement, please be advised that there is a charge to purchase a replacement USB hardware lock device.
In addition to the lock replacement fee, in most cases, please be advised that you will also be required to pay for shipping and handling in order for Chief Architect to ship a new hardware lock to you.
Chief Architect Customer Service is available from 8:00 AM to 4:00 PM Pacific Time, Monday through Friday.
Information on all security options can be found here.
If you want to switch from internet software lock security over to a usb hardware lock device, versions where usb hardware locks can be purchased are located in the Add-On Products section of the website.*
*Windows only, usb hardware lock devices not currently offered for Mac OS.