Support & Software Assurance


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Chief Architect offers Support & Software Assurance (SSA) on an annual basis. With Support & Software Assurance you receive the following benefits:

New Releases, Updates and Major Upgrades
Receive new releases, updates and upgrades at no additional charge. Updates and Upgrades are distributed electronically. In order to access updates and upgrades your licensed product must be registered. Access your Digital Locker.

Priority Access to Premium Technical Support for current versions of Chief Architect
Telephone and e-mail consultation are available Monday through Friday. Our technical support is in-house by qualified professionals that offer excellent service.

Access to Online Video Training Series
To get started quickly in your design projects, we offer over 40 hours of How-To Training Videos to help you be more successful with Chief Architect. The 400+ How-To videos are typically in 3 – 10 minute segments to teach you exactly how to accomplish tasks. The videos are arranged by category and also by a class room learning project. In addition, you can search for the exact topic you are looking for. Training Videos are a great reference tool to help you when and where you need help. Access the Online Videos or watch a Sample Video

Access to Premium Download Catalogs (Libraries)
Chief Architect offers both generic and name-brand catalogs for download. The available catalogs continue to grow and are typically refreshed on a monthly basis. We have some exciting new name-brand catalogs.

Discount on Additional Licenses*
SSA members receive special pricing for additional licenses of Chief Architect. You save over 30% ($895) on additional new licenses of Chief Architect. In addition, you save 50% on SSA upon renewal of each additional license.

Free or Discounted Training Seminars
Receive Free or Discounts on training seminars (online and class room). View training seminar schedule.

To learn more about the benefits of Support & Software Assurance call 208.292.3400 or email . A Chief Architect team member will be happy to help you.

Frequently Asked Questions

Will I receive a free upgrade if I’m on SSA?

Yes, you will always receive the most recent version of the software.

With SSA how do I access the videos, catalogs and updates?

When you sign up for SSA, you will receive a login for an online account that you can access these services.

Is SSA required?

SSA is optional – you can buy our software without SSA.

What if I do not purchase SSA, what differences will I notice?

What if my SSA expires and I want to renew later?

If your SSA expires, there is a late fee of $95, in addition to the normal SSA fee. The 1 year SSA term will begin from the time of SSA re-instatement. $95 SSA Re-instatement fee is valid for Chief Full, Lite, Interiors, Student & single seat Academic licenses. Re-instatement fee for Academic network licenses is $295.

Will I receive a free upgrade if I own a Student License with SSA?

Student License upgrades under Support & Software Assurance require verification that students are actively enrolled in 6 relevant credits. Please call Chief Architect Sales at 800-482-4433 for complete details.

* I have 3 licenses of X1 now and may buy more licenses in the future. 1) What’s my cost per year with 3 licenses now? 2) What is my cost to add another license?