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Frequently Asked Questions

Search Help Database of frequently asked questions and their answers, which you can access at any time. Before contacting Technical Support, you should check for information about topics such as:

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Search the Knowledge Base

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Other Resources

Search for answers on ChiefTalk:

Answers to many how-to and technical questions can be found 24 hours a day, 7 days a week on our on-line forum, ChiefTalk, located at: https://forums.chiefarchitect.com/chieftalk. ChiefTalk is visited not only by our software users, but also by members of our training, support, and our engineering teams who are well-versed in using the software and happy to help you. On ChiefTalk, you can discover tools and techniques to bring your design ideas to life.

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Contact Support and Customer Service

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Before you Contact Support

When contacting Technical Support please have the following information ready.

  • Verify that you have the latest program updates
  • If you've encountered an error message, please make a note of its exact wording
  • Be able to describe in detail the exact steps to reproduce the problem
  • Please be at the computer where the problem occurred
  • Have your serial number ready
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Web:

Support Center

Phone:

208-292-3399

SSA Priority Support: -- 6:00 AM to 5:00 PM Pacific Time

United States

208-209-2112

Australia

(02) 8006 6851

United Kingdom

(020) 3286 5716

Sales:

208-292-3400

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Support Eligibility

Free technical support is available to Support and Software Assurance (SSA) customers using the Current Version of Chief Architect, or one version prior.
For customers without Support and Software Assurance, 30 days of free installation support is offered — the software must be registered.
Paid support is available on a per incident basis. The support fee is $125.