Technical Support & Customer Service
Email/Web:
Phone:
208-292-3399
SSA Priority Support:
208-209-2112
Skype:
chief.architect.support
Sales:
208.292.3400
When contacting Technical Support please have the following information ready.
- Verify that you have the latest program updates
- If you've encountered an error message, please make a note of its exact wording
- Be able to describe in detail the exact steps to reproduce the problem
- Please be at the computer where the problem occurred
- Have your serial number ready
Free technical support is available to Support and Software Assurance (SSA) customers.
For customers without Support and Software Assurance, 30 days of free installation support is offered — the software must be registered.
Paid support is available on a paid, per incident basis. The support fee is $125.
Search Help Database of frequently asked questions and their answers, which you can access at any time. Before contacting Technical Support, you are welcome to check for information about topics such as:
- Problems downloading the software or library content
- Installation problems
- Product registration issues
- Problems generating 3D views
- Error messages and Warning information in the program typically include a Check Help Database button. If you encounter a message, click this button for information about the message.
Search the Help Database
Type keywords or a phrase below and choose the type of search you wish to make. Finding all key words will find any documents that have all the words you type. Finding any key words will find any documents that have one or more of the keywords you type. Find the exact phrase will search for documents that contain the exact text you type. You may also choose to search for a specific article number.
Search for answers on ChiefTalk:
Answers to many how-to and technical questions can be found 24 hours a day, 7 days a week on our on-line forum, ChiefTalk, located at: http://www.chieftalk.com/. ChiefTalk is visited not only by our software users, but also by members of our training, support, and our engineering teams who are well-versed in using the software and happy to help you. On ChiefTalk, you can discover tools and techniques to bring your design ideas to life.
