Technical Support & Customer Service

Frequently Asked Questions

Search Help Database of frequently asked questions and their answers, which you can access at any time. Before contacting Technical Support, you should check for information about topics such as:

Search the Knowledge Base

Show an index of Chief Architect articles

Other Resources

Search for answers on ChiefTalk:

Answers to many how-to and technical questions can be found 24 hours a day, 7 days a week on our on-line forum, ChiefTalk, located at: ChiefTalk is visited not only by our software users, but also by members of our training, support, and engineering teams who are well-versed in using the software and happy to help you. On ChiefTalk, you can discover tools and techniques to bring your design ideas to life.

Related Support Items

Contact Support and Customer Service

Before you Contact Support

When contacting Technical Support please have the following information ready.

Online Support

Support Center

Support Phone Numbers

Phone: 208-292-3399
SSA Priority Support: 6:00 AM to 5:00 PM PST
United States 208-665-3674
Australia (02) 8006 6851
United Kingdom (020) 3286 5716
Sales: 208-292-3400

Support Eligibility

Free technical support is available to Support and Software Assurance (SSA) customers using the Current Version of Chief Architect, or one version prior.

Paid support is available on a per incident basis. The support fee is $125.