Troubleshooting Installation Problems

Reference Number: KB-00214 Last Updated: 11-06-2013 09:18 AM

The information in this article applies to:

Chief Architect Premier or Chief Architect Interiors or Chief Architect Lite


I'm having trouble installing Chief Architect. What can I do to get this to work?


Before following the steps outlined in this article, please first check to ensure that the version of the software that you are trying to install is compatible with the operating system that you are attempting to install it onto and that it also meets the minimum system requirements. Please see the Related Articles section below for more information.  

Most install problems are caused by other programs or services running in the background. Often, these programs or services are factory installed and can cause install problems even on new computers.

Follow the instructions in each section in order. Be sure to follow the last section to restore your system after the install is complete.

When using Microsoft Windows, you must be logged into Windows as a user with sufficient privileges. Contact your network administrator if you are unsure about your user rights. 


To disable additional programs and services

  1. Close all programs and return to your Windows Desktop.

  2. Press the Windows Key on the keyboard and the Letter R at the same time to bring up the Run dialog. Type in msconfig and press OK.

  3. Under the General tab of the System Configuration window, choose Selective startup and uncheck Load startup items.

  4. Go to the Services tab, check Hide all Microsoft services, and click Disable all.

  5. Click Apply then OK.

  6. When prompted, click Restart.

After your system restarts attempt the download and installation again. If you do not have any success try the next method in this article.

If Auto Play fails to run correctly, follow these steps to run setup directly from the program DVD.

If you have a software download, you can skip these next steps and go directly to the section on restoring your system to its original configuration. 

To install directly from the program DVD

  1. Insert the Chief Architect software CD or DVD into the CD or DVD drive.

  2. If Auto Play starts, choose to Exit this window without installing but leave the disk in the drive.

  3. Locate your Computer icon and open it up.

  4. In the Computer window, right-click the DVD and choose Install or run program from your media.

  5. Now follow the prompts from the Setup Wizard to finish installing the program.

To restore your system to its original configuration

  1. Close all programs and return to the Windows Desktop.

  2. Press the Windows Key on the keyboard and the Letter R at the same time to bring up the Run dialog. Type in msconfig and press OK.

  3. On the General tab of the System Configuration dialog, choose Normal startup and click OK.

  4. When prompted to restart your computer, click Restart.



For more information on clean booting Windows, please refer to the following Microsoft® Knowledge Base articles.


If you continue to have difficulty installing please contact Chief Architect Technical Support for more assistance.