The information in this article applies to:
You can click the Check Help Database button at the bottom left corner of any Warning or Error message to launch your Internet browser to our on-line Help Database. If an article with information about the message is available, its page will display; if not, this page will.
We currently do not have any online help available for this problem.
If you are continuously having this problem or if you can reproduce the problem, please contact Technical Support by creating a ticket in the Online Support Center. To troubleshoot the problem Technical Support will need to know the exact wording of the error and the conditions under which it occurred.
Note the exact wording of the error
First, make a note of the exact wording of the error.
If the error message box includes a Details button, click it and make a note of the error number in addition to the wording.
You can also create a screen capture of the message box instead of writing down its contents. If a Details button is available, click it so the additional information can be seen before creating the screenshot.
Note what you were doing when the error occurred
As soon as possible after the error occurs, write down exactly what you were doing in the program. Important information to note includes:
Any unusual program behavior or other error messages you may have noticed
Attach relevant information
If needed, submit these files to Technical Support in your online Support Center ticket by following the instructions in the Related Articles section below.