Retrieving System Information to Send to Technical Support


Reference Number: KB-01867
Last Modified: July 27, 2020

The information in this article applies to:

Chief Architect Premier or Chief Architect Interiors

Home Designer Professional or Home Designer Architectural or Home Designer Suite or Home Designer Interiors or Home Designer Essentials



QUESTION

How can I find information about my system to send to Chief Architect Technical Support for troubleshooting purposes?  


ANSWER

Information about your system can be found by using the System Information Utility in Windows or by using the System Report section on your Mac. Please select the option that is applicable to your operating system.


To access the System Information Utility on a Microsoft Windows machine

  1. On your keyboard, press the Windows Key and the letter R at the same time.


  2. In the Run dialog that appears, type msinfo32 and press OK.

    msinfo32 typed in the Open field of the Run dialog


  3. In the System Information window that opens, navigate to File> Export.

    Select File> Export in the System Information window

    Note: Please do not create a screenshot of only part of this dialog, or attempt to Copy/Paste the text information from the file into your Support Center ticket directly.

  4. Specify a File name and Save the file to an easy to find location, such as your computer's Desktop.


  5. Finally, send this file to Chief Architect Technical Support using the Online Support Center.

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To access System Information on a Apple macOS machine

  1. Open the Apple menu and click on About This Mac.

    Selecting About This Mac from the Apple menu


  2. Click on the System Report button. 


  3. In the window that opens, select File> Save from the menu.

    Selecting Save for the System Information Report that is open


  4. Give the file a name and save the file to an easy to find location, such as your computer's Desktop.

    Saving the System Info file to Documents


  5. Finally, send this file to Chief Architect Technical Support using the Online Support Center.

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