Locating Your Computer's Specifications


Reference Number: KB-03129
Last Modified: August 2, 2021

The information in this article applies to:

Chief Architect Premier or Chief Architect InteriorsHome Designer Professional or Home Designer Architectural or Home Designer Suite



QUESTION

How can I check my computer's specifications to see if it meets the system requirements for my Chief Architect or Home Designer product? 


ANSWER

If you're using a Windows based computer, you can use the DirectX Diagnostic Tool to find your computer's specifications, including the operating system version that is currently installed.

If you're using an Apple macOS system, access the 'About This Mac' section to locate this information.  


To find your computer's specifications on a Microsoft Windows system

  1. Press the following keys on your keyboard at the same time: Windows + R.


  2. In the Run dialog that appears, type: dxdiag , then click OK.

    Type dxdiag in the Run dialog box

    Additionally, you can type dxdiag in Windows Search. For more information on accessing this utility in this manner, please see the following Microsoft resource: Open and run Diagram.exe


  3. The DirectX Diagnostic Tool dialog will appear. On the System tab, the Operating System, System Manufacturer, System Model, Processor, and Memory will be listed.

    System tab of the DirectX Diagnostic Tool


  4. On the Display tab(s), the graphics card that is in use will display under the Device section, while the driver information will appear under the Drivers section on the right. If your computer has more than one graphics card, the graphics card that is not in use may display on a separate Render tab, like shown in the image below.

    Take note of the Display Memory (VRAM) listed as current Chief Architect products running on a Windows operating system require a DirectX 12 compatible graphics card (supporting Shader Model 6) with at least 2048 MB (2 GB) of dedicated memory or a Gen9/Skylake or newer Intel integrated graphics chipset.

    Note: To view a complete list of Intel integrated graphics chipsets that Chief Architect is compatible with, please see article "Supported Intel Graphics Chipsets" in the Related Articles section below.

    The latest graphics driver is recommended for optimal performance.

    The Display and Render tabs show the video cards that the computer may have

    If you're experiencing a graphics or video card related error message or are unable to generate optimal 3D camera views, it's possible that your graphics card is not supported, the display driver installed is in need of an update, or there is a compatibility issue with your particular graphics card model. Please ensure that your graphics card meets the system requirements and proceed to follow the steps in the appropriate troubleshooting article linked in the Related Articles section below.


  5. Compare you computer's specifications to the system requirements for your Chief Architect or Home Designer product.

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To find your computer's specifications on a Apple macOS System

  1. Click on the Apple  icon in the upper left-hand corner of the screen to expand the menu.


  2. Click on About This Mac.


  3. In the dialog window that appears, the macOS Name and Version number, the model of Mac you're using, the Processor, Memory, and the Graphics card(s) will be listed. Select the Displays tab at the top to see additional information relating to the displays/monitors that are in use. You can also select the Storage tab to view hard drive/disk information, including how much available storage space is free.

    Current Chief Architect products running on a macOS operating system require a macOS GPU family 2 v1 or newer graphics card with at least 2048 MB (2 GB) of dedicated memory or a Gen9/Skylake or newer Intel integrated graphics chipset. Proceed to the next step to learn how to detect which family your graphics card is part of.

    Note: To view a complete list of Intel integrated graphics chipsets that Chief Architect is compatible with, please see article "Supported Intel Graphics Chipsets" in the Related Articles section below.

    Overview tab in the About This Mac section


  4. Click the System Report button on the Overview panel to see an in-depth analysis of your computer's specifications. On the left side, select the Graphics/Displays option. The macOS GPU family associated with each graphics card will be listed beside Metal Family.

    Graphics/Display section within the System Report

    If you're experiencing a graphics or video card related error message or are unable to generate optimal 3D camera views, it's possible that your graphics card is not supported, the display driver installed is in need of an update, or there is a compatibility issue with your particular graphics card model. Please ensure that your graphics card meets the system requirements and proceed to follow the steps in the appropriate troubleshooting article linked in the Related Articles section below.


  5. Compare you computer's specifications to the system requirements for your Chief Architect or Home Designer product.

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