Chief Architect offers SSA on an annual basis. SSA is included with all new purchases of Premier and Interiors. It is optional to renew after the first year.
Support & Software Assurance provides the following benefits:
Receive new releases, updates and upgrades at no charge. All software is distributed electronically as a download service. Optional backup media is available. In order to access updates and upgrades your licensed product must be registered. Access your Digital Locker.
Based here in our corporate offices, Chief Architect's Technical Support team provides courteous, knowledgeable service for users of the current version of Chief Architect. Support offers assistance with installation issues and program errors. Priority Technical Support is available to Support and Software Assurance members and places your telephone call ahead of callers without SSA.
Chief Architect offers generic and name-brand catalogs for download. The available catalogs continue to grow and are typically refreshed on a monthly basis. We have some exciting new name-brand catalogs. Visit the 3D Library
Receive special pricing for secondary or additional licenses of Chief Architect. You save over 30% on secondary licenses. In addition, you save 30% on SSA renewal for the secondary license. The additional license discount does not apply to Academic, Student, or NFR licenses.
Receive discounts on training webinars, classroom seminars, and personal one-on-one training sessions. View training seminar schedule. Training discounts do not apply to Academic, Student, or NFR licenses.
Yes, you will always receive the most recent version of the software. Login to your account to download the most current version.
Login to your Chief Architect account to access all of your SSA services.
SSA is included with all new purchases. At the end of the first year, it is optional.
If your SSA is expired and a new version has not yet released since your SSA expiration date, you may reinstate your SSA (reinstatement fee applies). The one‑year SSA term will begin from the time of renewal.
If your SSA is expired and a new version has been released, you can upgrade your license which includes one year of SSA from the time of the upgrade.
Yes, SSA includes free priority support for the current version and one version back. SSA includes upgrades, so we encourage you to upgrade to the most current version. Paid support is available for supported products that are two versions back or older.
If your software version is supported there are two options for re‑installing your software. You can log in to your Chief Architect account to download the software or install from backup media (available as an add‑on product). You may order backup media from our Sales Department (subject to availability). Downloads and backup media are not available for unsupported versions.
Student License upgrades under Support & Software Assurance require student verification. Please call or e-mail for complete details.
Yes, SSA for all licenses on a multiple license account must have the same renewal date in order to qualify for the multi‑license discount. SSA is automatically synced and prorated to align with the renewal date of your primary license upon initial purchase or at the time of renewal.