Support & Software Assurance (SSA)

• New Releases, Updates and Major Upgrades

  Receive new releases, updates and upgrades at no charge. All software is distributed electronically as a download service. An optional Backup DVD is available. Academic network licenses — a fee may be incurred if you do not exchange your hardware lock key. In order to access updates and upgrades your licensed product must be registered. Access your Digital Locker.

• Priority Technical Support

  Based here in our corporate offices, Chief Architect's Technical Support team provides courteous, knowledgeable service for users of the current program version or one version prior.
  Priority Technical Support is available to Support and Software Assurance members and places your telephone call ahead of callers without SSA.

• Online Video Training Access

  Get started quickly! Over 40 hours of How-To Training Videos to help you be more successful with Chief Architect. These 500+ How-To videos are typically in 3 – 10 minute segments to teach you exactly how to accomplish tasks. The videos are arranged by category and also by a class room learning project. In addition, you can search for the exact topic you are looking for. Training Videos are a great reference tool to help you when and where you need help. Access the Online Videos.

• Download Library Catalogs

  Chief Architect offers generic and name-brand catalogs for download. The available catalogs continue to grow and are typically refreshed on a monthly basis. We have some exciting new name-brand catalogs. Visit the 3D Library

• Discount on Additional Licenses

  Receive special pricing for secondary or additional licenses of Chief Architect. You save over 30% on secondary licenses. In addition, you save 50% on SSA for the secondary license.

• Discounted Training Seminars

  Receive discounts on training webinars, classroom seminars, and personal one-on-one training sessions. View training seminar schedule.

• Will I receive a free upgrade if I’m on SSA?

  Yes, you will always receive the most recent version of the software. Login to your account to download the most current version.

• With SSA how do I access the videos, catalogs and updates?

  Login to your Chief Architect account to access all of your SSA services.

• Is SSA required?

  SSA is included with all new purchases. At the end of the first year, it is optional.

• What if my SSA expires and I want to renew later?

  The one-year SSA term will begin from the time of renewal. If your SSA is expired and a new version has not yet released since your SSA expiration date, you may reinstate your SSA (reinstatement fee applies).

• My SSA has expired. How do I re-install my software?

  There are two options for re-installing your software. You can login to your Chief Architect account to download the software or install from a back-up DVD if you own the disc. You may also order a back-up DVD from our Sales Department(subject to availability).

• Will I receive a free upgrade if I own a Student License with SSA?

  Student License upgrades under Support & Software Assurance require student verification. Please call or e-mail for complete details.

• I have 3 licenses of Chief Architect now without SSA and may buy more licenses in the future.
  1) What’s my cost per year with 3 licenses? and,
  2) What is my cost to add another license?

  1) Once you have upgraded your licenses with SSA, your renewal cost after the first year of SSA is $495 for the first license and $250 for each additional license ($495 for the first license and $250 for each of the 2 additional licenses = $995).
  2) If you would like to add more licenses, each NEW additional license with SSA is $1,795 ($900 discount).