Support & Software Assurance (SSA)
Support & Software Assurance is included with all new purchases. If you own a legacy license (not a software subscription), you may continue to renew your SSA as long as it is kept active.
Support & Software Assurance provides the following benefits:
- Updates, Major Releases, and New Versions
- Priority Technical Support
- Access to Premium Catalog Downloads
- Discounts on Select Training
- Discounts on Additional Licenses
New Releases, Updates and Major Upgrades
Receive new releases, updates and upgrades at no charge. All software is distributed electronically as a download. Optional backup media is available. In order to access updates and upgrades, your licensed product must be registered. Access your Digital Locker.
Priority Technical Support
Based here in our corporate offices, Chief Architect's Technical Support team provides courteous, knowledgeable service. Free support is available for Chief Architect users who are on the current version or one version back. Support offers assistance with installation issues and program errors. Priority Technical Support is available to Support and Software Assurance members and places your telephone call ahead of callers without SSA.
Access to Premium Catalog Downloads
Chief Architect offers generic and name-brand catalogs for download. The available catalogs continue to grow and are typically refreshed on a monthly basis. We have some exciting new name-brand catalogs. Visit the 3D Library.
Discounts on Additional Licenses
Save 35% on additional licenses if you already have a Chief Architect annual subscription or own a legacy license with active SSA. The additional license discount does not apply to Academic, Student, or NFR licenses.
Receive discounts on training webinars, classroom seminars, and personal one-on-one training sessions. View the training seminar schedule. Training discounts do not apply to Academic, Student, or NFR licenses.
SSA Frequently Asked Questions
Will I receive a free upgrade if I'm on SSA?
Yes, you will always receive the most recent version of the software. Sign in to your account to access the download.
How do I access all of my SSA services?
Sign in to your Chief Architect account to access all of your SSA services.
What if my SSA expires and I want to renew later?
Chief Architect subscription software includes SSA for the duration of your subscription (monthly or annual). If your subscription/SSA has expired, you can repurchase a subscription that will include SSA.
If you allow SSA to expire on a legacy license, it can no longer be renewed. Legacy licenses with expired SSA can be upgraded to a software subscription that includes SSA.
Does SSA include free support?
Yes, SSA includes free priority support for the current version and one version back. SSA includes upgrades, so we encourage you to upgrade to the most current version. Paid support is available for supported products that are two versions back or older.
Will I receive a free upgrade if I own a Student License with SSA?
Student License upgrades under Support & Software Assurance require student verification. Please call or e-mail for complete details.