Search Help Database of frequently asked questions and their answers, which you can access at any time. Before contacting Technical Support, you should check for information about topics such as:
Search for answers on ChiefTalk:
Answers to many how-to and technical questions can be found 24 hours a day, 7 days a week on our on-line forum, ChiefTalk, located at: https://chieftalk.chiefarchitect.com/. ChiefTalk is visited not only by our software users, but also by members of our training, support, and engineering teams who are well-versed in using the software and happy to help you. On ChiefTalk, you can discover tools and techniques to bring your design ideas to life.
When contacting Technical Support please have the following information ready.
Free technical support is available to Support and Software Assurance (SSA) customers using the Current Version of Chief Architect, or one version prior.
Paid support is available on a per incident basis. The support fee is $125.
|Customer Service:||8:00 AM to 4:00 PM Pacific|
|SSA Priority Support:||6:00 AM to 5:00 PM Pacific|
|United States||(208) 665-3674|
|Australia||(02) 8006 6851|
|United Kingdom||020 3286 5716|
|Sales:||6:00 AM to 5:00 PM Pacific|