Locating the Message Log

The information in this article applies to:

QUESTION

The Chief Architect Technical Support team requested that I send in the program's Message Log file. How do I find this file? 

ANSWER

The Message Log for Chief Architect software contains information that can help Chief Architect Technical Support determine the cause of problems experienced within the software. In this article we will show you where to find the Message Log for your particular system. 

• Microsoft Windows
• Apple macOS

To locate the Message Log in Microsoft Windows

1. On your keyboard, press the Windows key and the letter R at the same time.
   
   
   
2. In the Run dialog that appears, type %localappdata% and click OK.
   
   
   
   
   
3. This will open a new File Explorer window to the \AppData\Local folder on your system.
   
   
   
4. Open the file folder corresponding to your product, and inside you will see a text file named Message Log.txt.
   
   
   
5. Open the Message Log and select File> Save As from the menu, then save a copy of the log to your Desktop.
   
   
   
6. Send this file to Technical Support using the Online Support Center.
   
   

Return To Top

To locate the Message Log in Apple macOS

1. Open Finder and select Go> Go to folder from the menu.
   
   
   
2. In the Go to Folder window that appears, type ~/Library/Application Support and click Go.
   
   
   
   
   
3. This will open a new Finder window to the Application Support folder of the current user.
   
   
   
4. Open the file folder corresponding to your product, and inside you will see a text file named Message Log.txt.
   
   
   
5. Open the Message Log and select File> Save As from the menu, then save a copy of the log to your Desktop.
   
   
   
6. Send this file to Technical Support using the Online Support Center.