Locating the Message Log

The information in this article applies to:

QUESTION

Technical Support requested that I send in the software's Message Log, how do I find this log? 

ANSWER

The Message Log for Chief Architect products contains information that can help Chief Architect Technical Support determine the cause of problems experienced within the software. In this article we will show you where to find the Message Log for your particular system. 

Locating the Message Log in Microsoft Windows

Locating the Message Log in Apple macOS

To locate the Message Log in Microsoft Windows

1. On your keyboard, press the Windows Key and the letter R at the same time.
   
   
   
2. In the Run dialog that appears, type %localappdata% and press OK.
   
   
   
   
   
3. This will open a new File Explorer window to the \AppData\Local folder on your system.
   
   
   
4. Open the file folder corresponding to your product, and inside you will see a text file named Message Log.txt.
   
   
   
5. Open the Message Log and select File> Save As from the menu, then save a copy of the log to your Desktop.
   
   
   
6. Send this file to Chief Architect Technical Support using the Online Support Center mentioned in the Related Articles section below.
   

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To locate the Message Log in Apple macOS

1. Open Finder and select Go> Go to folder from the menu to open the Go to Folder dialog.
   
   
   
2. Type ~/Library/Application Support and press Go.
   
   
   
   
   
3. This will open a new Finder window to the Application Support folder of the current user.
   
   
   
4. Open the file folder corresponding to your product, and inside you will see a text file named Message Log.txt.
   
   
   
5. Open the Message Log and select File> Save As from the menu, then save a copy of the log to your Desktop.
   
   
   
6. Send this file to Chief Architect Technical Support using the Online Support Center mentioned in the Related Articles section below.
   

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