QUESTION
Chief Architect Technical Support is requesting that I send them log files to help determine the cause of an issue or error that I am experiencing. How can I retrieve the requested logs?
ANSWER
In Chief Architect X17, log files associated with the program can be exported by navigating to Help> Export Logs.
To export log files
- With the Chief Architect program open, navigate to Help> Export Logs.

- In the dialog that appears, choose an easy to find location to save the log files to, such as your Desktop, then click Select Folder.
- An Information dialog will display with the location the logs have been saved to, along with the name
chief-debug-info-bundle
followed by the date; click Open Location or OK.

- Attach the zipped (compressed) folder containing the log files to a new case in the Technical Support Center.