Messages & Errors

11 Message: A roof with zero length baseline was detected

If a roof baseline has a length of zero, you may receive this error message.

12 Message: A room has a negative ceiling height.

Finding the problematic location related to this message can be done by following the steps within this article.

13 Message: A surface is using a texture that cannot be found.

This article describes why a texture cannot be found within Chief Architect as well as finding a resolution

14 Message: An error occurred while loading the rendering shader.

This error is caused by a video card that does not accurately use render shading. This is typically seen in older video cards.

15 Message: An unexpected error occurred while ray tracing.

Troubleshooting the error message 'An unexpected error occurred while ray tracing.'

16 Message: An unexpected error occurred.

Some error occur because Home Designer encountered something unexpected. Follow these steps to get the right information to Technical Support.

17 Message: Area too constricted, could not position item here.

Having an area that is to small to accommodate a certain object will result in this message displaying.

18 Message: Can't display 3D symbol.

This message will display if you open a plan file created in an old program version - typically, Chief Architect 7 and prior or 3D Home Architect version 3 or 4.

19 Message: Cannot do room elevation or restricted camera view from this point.

This Information message will display if you try to use the Wall Elevation tool to create an exterior view of your model.

20 Message: Cannot open custom toolbar configuration file.

This message appears when the Custom Toolbar file could not be opened. The problem can be resolved by creating or importing a new custom toolbar configuration.