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Messages & Errors

41 Message: Your account is currently logged in on another computer.

This warning means that you are already logged in to the website on another system, or possibly you have another web browser open in which you are still logged in.

42 Message: Your browser may not be accepting internet cookies.

The likely reason for receiving this message is that cookies have been disabled in your web browser. To learn how to enable them, see the manufacturer's website.

43 Message: Your hotkeys configuration could not be loaded.

This message will appear if the program cannot read the UserHotkeys.xml file located in your Hotkeys folder. To resolve the issue try renaming your Hotkeys folder.

44 Message: Your video card is unable to provide optimum 3D performance.

You may receive this message if you have an outdated video driver or an unsupported video card.

45 Resolving a Gap Between Floors in Camera Views

A gap between floors is usually caused by modifying the Platform to this Line option in your Wall Type Definitions dialog so that it is on the exterior surface.

46 Troubleshooting 3D Camera View Display Problems

3D Camera views may not generate properly if you have an outdated video driver or an unsupported video card.

47 Troubleshooting Exception Error Messages

Follow the steps within this article to troubleshoot Exception Error Messages that you may be recieving.

48 Troubleshooting Hardware Lock Issues

If the registration wizard fails to locate the hardware lock these messages may appear.

49 Troubleshooting Library Download Issues

The Home Designer Core Catalogs are essential to getting your design project completed. Here's how you can resolve most issues that can occur while downloading.

50 Troubleshooting Printing Issues

Printing issues can be resolved by specifying a default printer, using the Clear Printer info tool, or creating pdf and then printing the pdf.