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Troubleshooting 3D Camera View Display Problems

Reference Number: KB-00106 Last Updated: 10-23-2013 06:44 AM

The information in this article applies to:

Chief Architect Premier or Chief Architect Interiors or Chief Architect Lite

QUESTION


I am experiencing problems with generating 3D camera views in Chief Architect.  Either an error message displays, the program crashes, or the view generates, but it doesn't look right.

How can I resolve these problems?


ANSWER


In a 3D intensive software program such as a Chief Architect product, you may encounter a variety of problems in your 3D camera views if you are not using an up-to-date driver for your system's video card.

Generally, these issues can be resolved by simply updating the driver for your computer's video card to the latest available version which is compatible with your operating system.  This can often be done for free on most video card manufacturer's websites.

Please bear in mind, though, that if you are running the software on an unsupported operating system for your version of the program, or if your video card does not meet our minimum system requirements, the suggestions in this article are unlikely to resolve the problem. 


This article describes the basic steps for updating your computer's video card driver:

 


Updating your video card's driver is a simple process, which you can accomplish by following the steps below.

 To determine what video card your system is using

  1. Locate your Computer icon and right-click it to display a list with several options to choose from (My Computer in Windows XP).  




  2. Select Properties from the ­contextual menu that displays to open the System Properties dialog.  

    • You can also access the System Information in the Windows Control Panel


  3. At the top left corner, under "Control Panel Home", click on Device Manager.

    • In Windows XP, go to the Hardware tab, then click the Device Manager button.  


  4. In the Device Manager, click on the arrow next to Display adapters to expand the category, and you will see the name of your computer's video card.


  5. Right-click on name of the video card and select Properties from the contextual menu. 


  6. In your video card's Properties dialog, go to the Driver tab to find information about the video card driver Provider, its Date, and the Driver Version.  Make a note of this information.






Note: Do not select the Update Driver button, instead, use the following instructions to locate and install the updated driver for this card. 



With your video card's driver information in hand, you are ready to download and install the latest driver.

 

To download the latest driver for your video card

  1. Begin by checking your computer's warranty to see if installing a driver that the computer manufacturer did not provide will void the warranty. 

    • If installing such a driver will affect the warranty, go to the computer manufacturer's web site or contact them to request updated drivers for your particular system.


  2. If installing a driver from your video card manufacturer will not void your warranty, visit the video card manufacturer's web site instead.   
     

  3. There are several ways to find the driver you need:

    • Use their web site's Search.

    • Browse the web site. 

    • Some video card manufacturers have an option to auto-detect the video card on your system.


  4. Follow the instructions on the video card manufacturer's website to download the driver.  

    • Choose to save the file to an easy to remember location, such as the Windows Desktop or the Documents> Downloads folder.


      Make sure that you download and install the correct driver for your model of video card and operating system. Installing a driver designed for a different video card or operating system may cause unpredictable and undesirable results. 


Now that you have the driver downloaded, you are ready to install the updated driver on to your system.

 

To install the updated video card driver

  1. Browse to the location where you saved the video card driver that you downloaded and double-click on its icon.  Follow the installation instructions until the installation completes. 


  2. Even if not prompted to do so, at this point it is a good idea to restart your computer.


  3. After restarting the computer, relaunch your Chief Architect software, open the plan in which you want to create a 3D camera view, and it should display correctly.  



If you continue to encounter problems generating 3D views, verify that your video card meets the minimum system requirements for running the software. 

  • For the current version of the software, these can be located on the website at: http://www.chiefarchitect.com/products/sysreq.html

  • Please note that integrated chipsets, such as those provided by Intel® or other manufacturers, do not meet the minimum system requirements because they share system memory and have no dedicated video memory of their own.


If your video card does meet the minimum system requirements for running Chief Architect, and updating the video card's driver does not resolve the issue, you can try making the adjustments to the Render Preference settings, as described below.


To adjust Render Preferences

  1. First, exit out of any 3D camera views you have open.


  2. Next, from the menu, select Edit> Preferences  and select the Render panel from the list on the left.


  3. Under the General Options heading, you can try one or more of the following:

    • Remove the checkmark next to Optimizations On.

    • Remove the checkmark next to Hardware Edge Smoothing.

    • Add a checkmark next to Aggressive Cash Flushing.

    • If you are primarily experiencing trouble in Vector Views such as Cross Sections/Elevations, remove the checkmark next to OpenGL Vector View.


  4. Click OK, and then try creating a new 3D view.

 


MORE INFORMATION


If your video card meets the minimum system requirements for the software and following these instructions does not resolve the problem, please contact the Technical Services department directly either via telephone, or using the Online Support Center.

Be prepared to provide information on your computer manufacturer, operating system, as well as the video card including its make, model, driver version and date.