Locating the Rendering Log

Reference Number: KB-03149
Last Modified: July 24, 2025

This article also applies to the following legacy products:
Pro | Architectural | Suite

QUESTION

The Chief Architect Technical Support team requested that I send in the program's Rendering Log file. How do I find this file?   


ANSWER

The Rendering Log for Chief Architect software contains information that can help Chief Architect Technical Support determine the cause of 3D/Camera problems experienced within the software. In this article, we will show you how to access this log file. 

Note: The Rendering Log file is only available in Chief Architect X13, Home Designer 2022, and newer program versions. 


To export the Rendering Log in Chief Architect X17, Home Designer 2026, and newer versions

  1. With the program open, navigate to Help> Export Logs.

    With the program open navigate to Help and click Export Logs.


  2. In the dialog that appears, choose an easy to find location to save the log files to, such as your Desktop, then click Select Folder.


  3. An Information dialog will display with the location the logs have been saved to; click Open Location or OK.

    Note: When performing this action, all of the log files are exported to a single zipped (compressed) folder.

    You will receive a message that the export was successful.


  4. Attach the compressed (zipped) folder to a support case in the Technical Support Center. 


To locate the Rendering Log in Chief Architect X16, Home Designer 2025, and prior versions.

  1. The instructions in this step will vary based on the operating system you're using: 

    • On Windows, press the Windows  key and the letter R at the same time, type %localappdata% in the dialog that appears, then press OK.

      In the Run box type %localappdata% and click OK.


    • On macOS, select Go> Go to folder using Finder, type ~/Library/Application Support, then press Return or Go.

      In the Go to window type ~/Library/Application Support/ and press Return.


  2. This will open a new File Explorer or Finder window on your system. Open the file folder corresponding to your product, and inside you will see a text file named Rendering Log.txt.


  3. Open the Rendering Log and select File> Save As from the menu, then save a copy of the log to your Desktop.


  4. Send this file to Technical Support using the Technical Support Center.

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