Below is a list of software and hardware incompatibilities with Chief Architect Software products. If you encounter an incompatibility issue that is not on this list, please report the problem to our Technical Support department.
Products & Versions Affected: All Chief Architect Products and Versions
Platform: Windows 7, 8, 8.1, & 10
Description: Nahimic Audio Software may cause Chief Architect Software to freeze or crash.
Solution: Nahimic is often preinstalled on Asus, Gigabyte (AORUS), and MSI branded systems. Nahimic is also present on Alienware and Dell systems bundled within the Alienware Command Center and Alienware Sound Center software. Simply uninstalling Nahimic resolves this issue. When Nahimic is bundled in Alienware Command or Sound Center software, it is necessary to either uninstall the Alienware software or disable the Nahimic service.
Products & Versions Affected: Chief Architect X12, Chief Architect X11, Chief Architect X10, Home Designer 2021, Home Designer 2020, and Home Designer 2019.
Platform: macOS 10.15.5, Macs with Intel UHD 600 series graphics
Description: Starting with macOS update 10.15.5, Macs containing a single Intel graphics card may experience a graphics card error message followed by freezing or crashing when applying a material in a camera view.
Solution: There appears to be a problem within the graphics driver that is packaged with the macOS Catalina 10.15.5 update. We encourage you to report the problem to Apple here: reportaproblem.apple.com. Additionally, when the program crashes you'll often be presented with an option to send a crash report to Apple. Please click the option to send that report to Apple so they have more information on the problem and can hopefully get it resolved quicker.