The information in this article applies to:
I need instructions on how to install the Chief Architect Academic multiple-seat license, but cannot locate my Academic Deployment Guide booklet that came with my program. Where else can I find this information?
There are several resources available to you to manage, install, and maintain your Chief Architect Academic software.
The Chief Architect Academic Deployment Guide that came with your installation package is also available online:
If you have an Academic software license with current Support and Software Assurance and would like to upgrade to the newest version, please review the information on this process at Academic, Student, & Education Licenses.
If you are using software lock security, instead of a hardware lock, and are not certain how to manage your activations, please review this knowledge base article, which explains the process.
Please remember that you likely have two separate passwords for signing in to the website. One is for students to use, while the other is used for administrative tasks, such as downloading the software and content, as well as to manually deactivate licenses for the multi-seat license, if you can't use the standard deactivation procedure within the program itself.
If you cannot locate the e-mail with your account passwords, the student password can be requested by using the Forgot My Password link on the sign in page.
If you need the educator password, then you will need to have a verified contact under your school's account.
Please contact Customer Service if further assistance is needed.