The information in this article applies to:
Whenever I launch the program, this error message displays:
"Your hotkeys configuration could not be loaded. The default configuration will be used instead."
How can I fix this?
Hotkeys are simply keyboard shortcuts that can be used to activate tools or invoke commands in the program as an alternative to using the mouse. Hotkeys are customizable and any changes that you make are saved in the Hotkeys folder located in your Chief Architect Data folder.
This message will appear if the program cannot find or cannot read the UserHotkeys.xml file located in your Hotkeys folder. To resolve this issue, try renaming your Hotkeys folder. If this doesn't resolve the issue, and you're also experiencing additional error messages, the Chief Architect program may not have proper permission to access the Data folder.
C:\Users\ [Your Username] \Documents\Chief Architect Premier X14 Data
/Users/ [Your Username] /Documents/Chief Architect Premier X14 Data/
Bear in mind this solution essentially resets all customized hotkeys. If you previously created custom hotkeys for any tools or commands, you will need to select Tools> Toolbars & Hotkeys> Customize Hotkeys from the menu and recreate your hotkeys.
If renaming the Hotkeys folder does not resolve the error, please follow the steps in the "Troubleshooting Error Messages Associated With the Program Data Folder" resource located in the Related Articles section.