Seminar Policies

After registering for any training service, a confirmation email will be sent to you. This message will include class dates and times as well as seminar location and travel directions when applicable. This information is also posted on our website at
seminar.chiefarchitect.com

Online Webinar Policy

All online webinar start times are listed in U.S. Pacific Time.

Refunds will not be issued for online webinars since recorded materials are provided. A credit may be issued upon request and can only be applied to other training services.

On rare occasion, Chief Architect may need to reschedule an online webinar. If you are unable to make the rescheduled time, you may choose to receive either a full refund or a credit towards a future seminar within the next 12 months. Credits can only be applied for training services.

Classroom Training Policy

Attendee Cancellation

To provide an accurate count to our host we ask that you let us know as soon as possible if you will be unable to attend. If you cancel:

  • More than 20 days before the training seminar date, the balance of the training seminar cost will be returned to you.
  • Less than 20 days of the training seminar date, you can receive a 50% credit of the total seminar cost toward any other training seminar you attend within the next 12 months.

Chief Architect Cancellation

We will notify you of any potential class cancellation by Chief Architect at least 20 days before the scheduled training seminar. If we cancel a training seminar, you can choose to receive either a full refund or a credit toward a future seminar, for use within the next 12 months. Credits can only be applied for training services.

Personal Training Policy

Attendee Cancellation

If you cannot attend a scheduled training class or session, we ask that you let us know in a timely manner. If you cancel:

  • More than 3 business days before the scheduled training session, you can you can receive a 90-day credit or ask for a full refund.
  • Less than 3 business days before the scheduled training session, you can receive a 90-day credit for future training.
  • Less than 24 hours before your scheduled training session or miss your appointment without notifying us you will be charged for that reserved time.

5 hour blocks of training must be used within 6 months of purchase; 10 hour blocks must be used within 9 months. After that period, any unused training time will expire.

Chief Architect Cancellation

Chief Architect will make every effort possible to ensure a training session you have signed up for will take place at the scheduled time. Should some unforeseen circumstance cause its cancellation, we will refund your payment or provide an option for you to reschedule.