Message: Your browser may not be accepting internet cookies.

Reference Number: KB-01099
Last Modified: October 13, 2022

The information in this article applies to:

Chief Architect Premier or Chief Architect InteriorsHome Designer Professional or Home Designer Architectural or Home Designer Suite


When I try to sign in to my account, I receive the following warning message:

"Notice! Your browser may not be accepting internet cookies. To use this service, please enable cookies."

How can I resolve this and access my account?


The most likely reason for receiving this warning message is that cookies have been disabled or blocked in your web browser. For instructions on allowing or managing cookies, please see the appropriate link for the web browser you're using:

Chief Architect, Inc. provides this information for information purposes only. The third party information present in this document was verified at writing, however it is subject to change.
The information in this article is not intended to be an endorsement for the products or companies listed and listing these products and companies is for your information only. We will not provide any support for these web browsers.      

In some cases, if you have already set your web browser to have cookies enabled, it is possible that your security software may have its own independent cookie blocking function, or that you have installed a third party add-on to your web browser which is disabling cookies.

If this occurs, then please check with your security software's documentation for additional information on allowing the Chief Architect website to save cookies.