Known Incompatibilities with Chief Architect Software
Below is a list of software and hardware incompatibilities with Chief Architect Software products. If you encounter an incompatibility issue that is not on this list, please report the problem to our Technical Support department.
Description: Nahimic Audio Software may cause Chief Architect Software to freeze or crash.
Products & Versions Affected: All Chief Architect products and versions
Platform: Windows
Solution: Nahimic is often preinstalled on Asus, Gigabyte (AORUS), and MSI branded systems. Uninstall Nahimic Audio Software to resolve the issue on these systems. Nahimic is also present on Alienware and Dell systems bundled within the Alienware Command Center and Alienware Sound Center software. When Nahimic is bundled in Alienware Command or Sound Center software, it is necessary to either uninstall the Alienware software or disable the Nahimic service.
RivaTuner Statistics Server
Description: RivaTuner Statistics Server may cause Chief Architect to produce an internal rendering error when looking at 3D previews within nested dialog boxes. In rare cases, the 3D preview associated with the Library Browser may also display in an incorrect location.
Products & Versions Affected: Chief Architect X13 and newer, Home Designer 2022 and newer
Platform: Windows 10
Solution: RivaTuner Statistics Server is often preinstalled on MSI branded systems. It may also be bundled in MSI Afterburner software. Uninstall RivaTuner Statistics Server to resolve the issue.
Empty Camera Views on Intel-Based Macs
Description: On macOS Sequoia and newer, Intel-based Macs using Intel graphics may display empty or incomplete Standard (texture-based) 3D camera views. Additional rendering artifacts may appear in other 3D view types.
Products & Versions Affected: Chief Architect Premier X16, Home Designer 2025, and prior
Platform: macOS 15.0 Sequoia and newer on Intel-based Macs using Intel graphics
Solution: Users running Intel-based Macs should avoid updating to macOS Sequoia or newer, as this issue cannot be resolved through application updates. Indirect Command Buffers (ICBs), which are used to send rendering instructions to the graphics card, are not functioning with Intel-based graphics on these systems.
Special Note: Mac systems with Intel processors are not supported for Chief Architect Premier X17, Home Designer 2026, or newer versions, regardless of macOS version or graphics hardware. Refer to the System Requirements page for full details.
Intel Arc Graphics
Description: Internal Rendering errors or SEH errors appear when taking a perspective camera view.
Products & Versions Affected: Chief Architect X13 and Home Designer 2022
Platform: Windows
Solution: These errors appear when the GPU ray trace functionality is enabled while using these graphics cards. Uncheck "Enable GPU Ray Tracing" within the Render panel of Preferences to disable the GPU ray tracing and avoid these errors.
