Exporting Log Files to Send to Technical Support

Reference Number: KB-03209
Last Modified: June 19, 2025

QUESTION

Chief Architect Technical Support is requesting that I send them log files to help determine the cause of an issue or error that I am experiencing. How can I retrieve the requested logs?


ANSWER

In Chief Architect X17, log files associated with the program can be exported by navigating to Help> Export Logs.


To export log files

  1. With the Chief Architect program open, navigate to Help> Export Logs.

    Navigate to Help> Export Logs to the program's log files


  2. In the dialog that appears, choose an easy to find location to save the log files to, such as your Desktop, then click Select Folder. 


  3. An Information dialog will display with the location the logs have been saved to; click Open Location or OK.

    Note: When performing this action, all of the log files are exported to a single zipped (compressed) folder.

    Information dialog stating log files have been saved to the chosen location


  4. Attach the compressed (zipped) folder containing the log files to a new case in the Technical Support Center. 


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