I have an active software subscription, but when I attempt download or access a manufacturer or bonus catalog using the program's Library Browser, I receive the following message:
Why is this occurring?
The most common reason that this message may occur is if the Library Browser within the program has not been used for a period of time with Include Web Results 
enabled, thus causing the authentication token to expire. Signing out of your Chief Architect account and signing back in will reset the token and will often resolve the issue.
Select Account> Sign Out of Chief Architect Account in X17 and Home Designer 2026 or Help> Log out of Chief Architect Account in prior versions. Once signed out, navigate to Account> Sign In to Chief Architect Account 
in X17 and Home Designer 2026 or Help> Log in to Chief Architect Account in prior versions, then proceed to sign in to your Chief Architect account. Once you're successfully signed in, re-attempt to download the manufacturer or bonus catalog.
If the procedure above does not resolve the issue, and you have ensured that the account you're signed in with has an active software subscription (or Support & Software Assurance), please contact us for further assistance.
