The information in this article applies to:
I was working in the program when this error message displayed:
"A serious error occurred. Do not save the file in its current state. If you want to try saving your work, use Save As to create a new file. Please restart the program and contact Technical Support."
What does this mean?
As this error message suggests, the program was not able to determine the cause of the error.
There are several things that you can do if you encounter an error message in the program and are unsure of what it means.
As soon as possible after the error occurs, write down exactly what you were doing in the program.
Important information to note includes:
Once you have recorded the contents of the error message and made a note of the conditions under which it occurred, please create a Support Case using the Online Support Center to provide our team all of the information you have gathered. In addition to the description, and screenshot(s), please also attach the following files to your support case.
If you are unfamiliar with how to access these files, please follow the links in the Related Articles section below before contacting Technical Support.