Troubleshooting Installation Problems


Reference Number: KB-00214
Last Modified: December 16, 2015

The information in this article applies to:

Chief Architect Premier or Chief Architect Interiors


QUESTION

I'm having trouble installing Chief Architect. What can I do to get this to work?


ANSWER

Before following the steps outlined in this article, please first check to ensure that the version of the software that you are trying to install is compatible with the operating system that you are attempting to install it on to, and that it also meets the minimum system requirements. Please see the Related Articles section below for more information. To install software, you must be logged into system as a user with sufficient privileges. Please contact your network administrator if you are unsure about your user rights.

If your computer meets the system requirements, then most other installation problems are caused by interference from other programs or services running in the background. Often, these programs or services are factory installed and can cause install problems even on new computers.

In these cases, you should be able to ensure that any offending processes are disabled by rebooting your system in Safe Mode. Once the program is installed successfully, you can then restart the system again in its normal configuration.

For instructions on restarting your computer in Safe Mode, please see the following appropriate article below for your particular operating system.


To disable additional programs and services


If you are receiving a specific error message during the installation, please search this online Knowledge Base for that message, as there may be a separate article that specifically addresses it. If there is not a Knowledge Base article that covers the error you are receiving, either take a screenshot or record its exact wording before contacting the Support team so that they can best assist you. If you continue to experience difficulty with the software installation (either via software download or from the program DVD) after attempting to install in Safe Mode, then please contact our Technical Support department directly in order to continue troubleshooting while at the system experiencing the installation issue.