The information in this article applies to:
I'm having trouble installing Chief Architect. What can I do to get this to work?
If your computer meets the system requirements, then most other installation problems are caused by interference from other programs or services running in the background. Often, these programs or services are factory installed and can cause install problems even on new computers.
In these cases, you should be able to ensure that any offending processes are disabled by rebooting your system in Safe Mode. Once the program is installed successfully, you can then restart the system again in its normal configuration.
For instructions on restarting your computer in Safe Mode, please see the following appropriate article below for your particular operating system.
If you are receiving a specific error message during the installation, please search this online Knowledge Base for that message, as there may be a separate article that specifically addresses it. If there is not a Knowledge Base article that covers the error you are receiving, either take a screenshot or record its exact wording before contacting the Support team so that they can best assist you. If you continue to experience difficulty with the software installation (either via software download or from the program DVD) after attempting to install in Safe Mode, then please contact our Technical Support department directly in order to continue troubleshooting while at the system experiencing the installation issue.