I need to submit a trouble ticket to the Chief Architect Technical Support Department. How can I do this?
The Online Support Center is a website that allows you to communicate securely and directly with a Chief Architect Technical Support Analyst and send or receive any plan, layout, or other files that the Analyst may need in order to best help you resolve your issue. It also gives you the opportunity for you to review past technical support inquiries.
If you haven't done so already, we would encourage you to first search the Knowledge Base for Chief Architect or Home Designer, the Chief Architect or Home Designer online tutorial training videos, and the threads on the ChiefTalk or HomeTalk user forums, since most questions on how to use the software, as well as resolutions to common technical issues, can be located by searching these resources.
This article outlines how to do important tasks in the Online Support Center so that you can use it effectively:
When you are finished, confirm that all fields are filled in and then click the Submit Case button at the bottom of the form.
Chief Architect Technical Support strives to answer all Online Support Center tickets within two business days; however, they are often able to answer a ticket within standard business hours.
When your ticket is answered, you will receive an email letting you know. Simply log back in at your convenience to read the reply.
One of the benefits of using the Online Support Center to contact Chief Architect Technical Support is that you can attach files to your tickets, which are often very helpful for answering questions and troubleshooting problems.
To attach a file to an Online Support Center ticket
If you want to attach a copy of a plan or layout to your ticket, use the Backup Entire Plan tool to save a copy of the file along with all associated image files in their own folder.