Installing Chief Architect on Multiple Computers


Reference Number: KB-00956
Last Modified: January 30, 2019

The information in this article applies to:

Chief Architect Premier or Chief Architect Interiors



QUESTION

When I attempt to activate my license on a second computer, I receive a message stating "License Deactivation Required." What does this mean, and can I install and activate Chief Architect on multiple computers?


ANSWER

Chief Architect can be installed on multiple computers. However, a single license of the program can only be active on one computer at a time. Please follow the instructions in this article to learn how to install the software on multiple computers, as well as how to manage your license.

If you have multiple people who need to be able to use the software, or want to be able to run on more than one computer at the same time, then as per the End User License Agreement (EULA), you must purchase a separate license for each person. To learn more, visit https://www.chiefarchitect.com/products/ or contact our Sales team.

Deactivating a license on any particular computer does not affect a rental plan or auto renewal process for payment. If you'd like to stop your rental plan, please contact our Sales team.


To download and install Chief Architect on multiple computers

The process for downloading and installing the software onto additional computer systems is the same process that was used when the software was initially downloaded and installed at the time of purchase. If the software was purchased directly from Chief Architect Inc, you have an online account containing a download for your Chief Architect product. Once signed in, click on Digital Locker: Downloads, Product Keys, & License Management, and then click on the Download button to proceed to the product download page. Here, you can view download and installation instructions, and choose to download the software onto your platform of choice.

Alternately, if you purchased physical media such as a disc or a USB flash drive, you can use this to install the software onto the computer(s) of your choice.


To manage a license

As mentioned, Chief Architect can be installed on multiple computers. However, a single license can only be active on one computer at a time. If you have been running the program on one computer, and wish to run it on a different computer, you must deactivate your license on the first machine. This is very easy to do and only takes a moment.

  1. In order to manage a Chief Architect license, first make sure that you have an active internet connection.


  2. Deactivate your license using one of the following methods:


    Note: Other aspects of the installation such as custom library content, custom toolbars, and custom template plans are unaffected and will be ready for use if you later reactivate the license on this computer.

  3. With your license deactivated, you are now free to activate it on the machine of your choice by simply launching the program while connected to the internet.

    If you will be traveling to a location without internet access, take a moment to activate your license while the internet is available. Once a license has been activated on a computer, that computer can go without internet access for up to two weeks before the program will require it to confirm the license registration status.

Note: If you do not deactivate your license prior to switching to a new computer, upgrading your operating system or renaming the computer, then you will be prompted to activate your product using your product key once again. 

If you're unable to activate or deactivate your license, or require further assistance, please contact our Customer Service team.