Message: Enabling this setting will result in degraded program performance and should only be done when requested by Chief Architect Technical Support.

Reference Number: KB-03147
Last Modified: July 18, 2025

This article also applies to the following legacy products:
Pro | Architectural | Suite

QUESTION

I'm receiving one of the following messages:

  • "#272032757 - Recording the timing log will result in degraded program performance and should only be done when requested by Chief Architect Technical Support. Are you sure you want to do this?"

  • "#272032756 - Enabling diagnostics will result in degraded program performance and should only be done when requested by Chief Architect Technical Support. Are you sure you want to do this?"

What do these messages mean?


ANSWER

There are some settings within Chief Architect software that, when enabled, will result in degraded performance. Chief Architect Technical Support might have you enable these settings for a short period of time to retrieve data related to troubleshooting specific problems. Once the necessary data is retrieved, Chief Architect Technical Support will have you disable them once again.

These troubleshooting settings should only be enabled when instructed to by Technical Support. If you believe you have accidentally enabled one of these settings, they can be disabled by accessing the General and Render panels located in Preferences.


If Chief Architect Technical Support has instructed you to enable recording of the Timing Log file, they may request that you locate and attach this file to a support case in the Technical Support Center. Please select the appropriate link below to learn how to locate this file:


To export the Timing Log file in Chief Architect X17, Home Designer 2026, and newer versions

  1. With the program open, navigate to Help> Export Logs.

    Navigate to Help> Export Logs


  2. In the dialog that appears, choose an easy to find location to save the log files to, such as your Desktop, then click Select Folder.


  3. An Information dialog will display with the location the logs have been saved to; click Open Location or OK.

    Note: When performing this action, all of the log files are exported to a single zipped (compressed) folder.

    Information dialog that appears when exporting logs


  4. Attach the compressed (zipped) folder to a support case in the Technical Support Center. 


To locate the Timing Log file in Chief Architect X16, Home Designer 2025, and prior versions

  1. The instructions in this step will vary based on the operating system you're using: 

    • On Windows, press the Windows  key and the letter R at the same time, type %localappdata% in the dialog that appears, then press OK.

      Run dialog with %localappdata% in the Open field


    • On macOS, select Go> Go to folder using Finder, type ~/Library/Application Support, then press Return or Go.

      Go to Folder dialog with ~/Library/Application Support/ in the field 


  2. This will open a new File Explorer or Finder window on your system. Open the file folder corresponding to your product, and inside you will see a text file named Timing Log.txt.


  3. Open the Timing Log and select File> Save As from the menu, then save a copy of the log to your Desktop.


  4. The file can now be attached to a support case in the Technical Support Center. 

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