Message: As-Built did not exit properly the last time it was open.


Reference Number: KB-03253
Last Modified: July 2, 2026

QUESTION

When I launched the As-Built app on my mobile device, a box appeared with this message:  

  • "As-Built did not exit properly the last time it was open. Would you like to submit an error report?"

What does this mean?


ANSWER

A Send Error Report window will open when you launch As-Built if the app did not close normally the last time it was used. To learn about the problem that occurred, we would appreciate it if you would click the Send Report button.

One common cause of an improper shutdown is memory. To avoid memory issues when using As-Built, try the following:

  • Quit other apps that may be running.

  • Restart the device.