If the registration wizard fails to locate the usb hardware lock device, check to ensure that the computer meets the software version's System Requirements. If the version is supported on the operating system, follow the instructions to download and install the appropriate driver for the device.
This error is generally caused by an outdated video card that does not accurately use render shading. Please check the System Requirements for your version.
The detailed instructions in this article resolve most issues with Chief Architect software crashing on a computer that uses the Mac operating system.
Follow these instructions to resolve most Chief Architect software crashes on a Microsoft Windows operating system.
Use this resource to check if your Intel integrated graphics card is compatible with your Chief Architect product.
Here is a list of known incompatibility issues with Chief Architect Software.
The shader model can be identified using a Microsoft utility called DirectX Capabilities Viewer. If the shader model is older than version 6, but the graphics card or chip is fairly new, the display driver may need to be updated.