Retrieving System Information to Send to Technical Support

Reference Number: KB-01867
Last Modified: July 21, 2026
This article also applies to the following legacy products:
Pro | Architectural | Suite

QUESTION

How can I find information about my system to send to Chief Architect Technical Support for troubleshooting purposes?


ANSWER

System information can be easily and quickly accessed using the Help menu in X18, Home Designer 2027, and newer versions. In prior versions, this information can still be accessed, though it must be done outside of the program.

Access the section below that correlates to the version you're using:


To retrieve system information in X18, Home Designer 2027, and newer versions

  1. Access the Chief Architect software, then navigate to Help> System Information from the menu. 

    System Information option in the Help menu


  2. In the System Information dialog that appears, click on the More Information button. 

    System Information dialog where the More Information button is located


  3. In the next dialog that appears, navigate to File> Export on a Windows system or File> Save on a macOS system.

    Click the File menu, then click Export or Save


  4. Give the file a name and Save the file to an easy to find location, such as your computer's Desktop.


  5. Send this file to Chief Architect Technical Support using the Technical Support Center.

    Please see the "Using the Technical Support Center" resource in the Related Articles section below for more information.


To retrieve system information in X17, Home Designer 2026, and prior versions

Please select the option that is applicable to your operating system: 


Microsoft Windows

  1. On your keyboard, press the Windows Key and the letter R at the same time.


  2. In the Run dialog that appears, type msinfo32 and click OK.

    msinfo32 typed in the Open field of the Run dialog


  3. In the System Information dialog, make sure System Summary is selected in the top left corner, then navigate to File> Export. 

    Note: Please do not create a screenshot of only part of this dialog, or attempt to copy/paste the text information from the file into your Support Center ticket directly.


    Click the File menu, then click Export or Save


  4. Give the file a name and Save the file to an easy to find location, such as your computer's Desktop.


  5. Finally, send this file to Chief Architect Technical Support using the Technical Support Center.

    Please see the "Using the Technical Support Center" resource in the Related Articles section below for more information.

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Apple macOS

  1. Open the Apple menu and click on About This Mac.

    Selecting About This Mac from the Apple menu


  2. Click on the More Info button in the next dialog that displays.


  3. Scroll down to the bottom of the next dialog, then click on the System Report button. 


  4. In the window that opens, select File> Save from the menu.

    Selecting Save for the System Information Report that is open


  5. Give the file a name and Save the file to an easy to find location, such as your computer's Desktop.

    Saving the System Info file to Documents


  6. Finally, send this file to Chief Architect Technical Support using the Technical Support Center.

    Please see the "Using the Technical Support Center" resource in the Related Articles section below for more information.

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