Troubleshooting Printing Issues


Reference Number: KB-00085
Last Modified: February 24, 2016

The information in this article applies to:

Chief Architect Premier or Chief Architect Interiors

DESCRIPTION

I am having trouble printing my plan.  An error message displays, or nothing happens. How can I resolve this problem?


RESOLUTION

Many printing problems can be resolved by reinstalling the printer driver, setting your default printer, or printing to PDF instead. 


To troubleshoot printing errors

  1. First, save your work and exit out of Chief Architect completely.


  2. Second, download and install the most recent driver for your printer from its manufacturer's website.

    Some common printer/plotter manufacturer websites include:


    Only install drivers which state that they are compatible with your version of Windows or Mac OS. If you cannot locate a valid printer driver compatible with your operating system, please contact the printer or plotter manufacturer directly for assistance.


  3. Once your updated printer driver is installed, restart your computer, open Chief Architect, and then Open  the plan or layout file that you experienced trouble printing.


  4. Before you try to print again, it is extremely important to select File> Print> Clear Printer Info.


  5. After clearing the printer info, you can select File> Print> Print  and attempt to print your view again, making sure to double check to make certain that the printer or plotter name you want to print to is the one which is displayed in the Print dialog.


To set the printer or plotter as your default

If you continue to experience trouble printing, and you have more  than one printer associated with your system, then you may need to delete any printers no longer accessible and also set the printer as your default.

For instructions on this process, please see the appropriate link for your operating system below.

Windows

Mac


Finally, if your printer still will not print to your physical printer or plotter successfully, try printing to a
PDF file.

 

To print to a PDF file

  1. In Chief Architect X6 and newer versions, in the Print View dialog, under the Destination Name, use the drop-down menu to select Save As PDF...

    In Chief Architect X5 and earlier versions, if you do not already have a PDF printer installed, see the Related Articles section below. 


  2. If you are able to print to PDF successfully, try printing the PDF file to your printer.

    If the PDF will not print correctly to your printer either, please contact your printer manufacturer for continued troubleshooting instructions.

 

MORE INFORMATION

If none of these instructions resolve the printing issue, please contact Technical Services directly via telephone or using the online Support Center while at the machine experiencing the error for continued troubleshooting.