The information in this article applies to:
I am experiencing problems with generating 3D camera views in Chief Architect. Either nothing at all appears in the view and it displays a blank white or black screen, an error message displays, the program crashes, or the view generates, but it doesn't look correct.
How can I resolve these problems?
In a 3D intensive software program such as a Chief Architect product, you may encounter a variety of problems in your 3D camera views if your system is not up-to-date.
Generally, these issues can be resolved by simply updating the driver for your computer's video card to the latest available version which is compatible with your operating system. This can often be done for free on most video card or computer manufacturer's websites.
For Mac users, the drivers for the hardware are part of the OS X operating system so it is important to make sure that your system is up-to-date.
Please bear in mind, though, that if you are running the software on an unsupported operating system for your version of the program, or if your video card does not meet our minimum system requirements, the suggestions in this article are unlikely to resolve the problem.
Running in a emulator, or virtual machine environment, such as Parallels, VirtualBox or VMWare Fusion, is not supported with any version of Chief Architect.
Using Remote Desktop, LogMeIn, TeamViewer etc to access another system in which the Chief Architect software is actually installed is also not supported with any version of Chief Architect.
You can expect to encounter issues, especially with regards to generating 3D camera views, attempting to run in any such configurations.
If you do not currently have Chief Architect installed, click the Windows key on your keyboard and then begin typing Device Manager and click on Device Manager when it appears as a search result. In the Device Manager window, expand the Display Adapters category to see the video card(s) present on this system.
You can double-click any adapter listed here to obtain further information on the device, such as the Driver Date.
The Device Manager may have an "Update Driver" option which can be used to search for drivers that are specifically signed by Microsoft, however, it is recommended to consult with your computer's manufacturer for driver download recommendations.
Whether you are on a Mac or a PC, the information below will help you to determine which video card your Chief Architect software is currently using.
For PC Users:
It is recommended that you check your computer manufacturer's website for the latest drivers. If they do not provide the drivers they will have links to the appropriate manufacturer to download the drivers that are compatible with your system.
If you have recently upgraded your Windows operating system from an older version, such as Windows 7 or Windows 8, keep in mind that your video card or integrated chipset may not have drivers compatible with the Windows 10 operating system.
For Mac Users:
Apple's operating system OS X comes pre-installed on your Mac and contains the drivers needed for your hardware.
To make sure that your hardware drivers are up-to-date you must make sure that your operating system is up-to-date by navigating to Apple> About This Mac and clicking on the Software Update button.
To learn more about updating your Mac, see https://support.apple.com/en-us/HT201541.
If your Mac has two video cards, and switches between them for better battery life, you may want to switch off Automatic graphics switching so that the best graphics will always be used. Instructions on how to accomplish this can be located on Apple's website at:
If you use multiple monitors and continue to experience crashing after updating the driver, temporarily disconnect the extra monitors and test to see whether the crashing still occurs after launching and using Chief Architect with only the primary monitor connected.
Below are a few settings you can change in Chief Architect to try and troubleshoot problems with your 3D views if updating the video card or chipset's graphics driver to a version compatible with your operating system does not resolve the issue.
If your video card meets the minimum system requirements for the software, and has the latest driver installed which is compatible with your version of Windows or Mac OS X and following the above instructions does not resolve the problem, then please contact the Technical Support department using the Online Support Center and provide a detailed description of the problem as well as the Message Log and your System Information files.
If the issue is plan specific, please make sure to also attach a compressed folder containing a backup of the entire plan along with the Message Log and System Information files.
If you are unfamiliar with locating and attaching these files, please see the Related Articles section below to learn how to find and submit these files to our Technical Support team.