Technical Support & Customer Service

Common Technical Support Questions

Answers to many common questions can be found by searching the Help database. Before contacting Technical Support, you may want to check for information about popular topics, such as:

Note: Error messages and Warning information in the program typically include a Check Knowledge Base button. If you encounter a message, click this button for information about the message.

Search the Knowledge Base

Show an index of Chief Architect articles

Other Resources

Search for answers on ChiefTalk:

Answers to many how-to and technical questions can be found 24 hours a day, 7 days a week on our online forum, ChiefTalk.

ChiefTalk is visited not only by our software users, but also by members of our training, support, and engineering teams who are well-versed in using the software and happy to help you. On ChiefTalk, you can discover tools and techniques to bring your design ideas to life.

Contact Support and Customer Service

Support Eligibility

Live, priority technical support (phone & online) is available to Support and Software Assurance (SSA) customers using Chief Architect X14 or X15. Customers without SSA qualify for non-priority live support if using Chief Architect X14 or X15. Please note, this is not a design consultation. Topics covered by our support team are limited to installation issues and program errors. Software questions and how-to's should be directed to the training department, free training resources or the ChiefTalk user community.

Paid support is available for versions X11–X13 on a per incident basis for $125.

Before you Contact Support

When contacting Technical Support please have the following information ready.

Support Phone Numbers

Chief Architect Support:
United States 208-292-3399
Australia 02-8006-6851
United Kingdom 020-3286-5716
Home Designer Support: Contact Home Designer Support
Sales / Customer Service:
Phone 208-292-3400