Answers to many common questions can be found by searching the Help database. Before contacting Technical Support, you may want to check for information about popular topics, such as:
Note: Error messages and Warning information in the program typically include a Check Knowledge Base button. If you encounter a message, click this button for information about the message.
Search for answers on ChiefTalk:
Answers to many how-to and technical questions can be found 24 hours a day, 7 days a week on our online forum, ChiefTalk.
ChiefTalk is visited not only by our software users, but also by members of our training, support, and engineering teams who are well-versed in using the software and happy to help you. On ChiefTalk, you can discover tools and techniques to bring your design ideas to life.
Live, priority technical support (phone & online) is available to Support and Software Assurance (SSA) customers with the current version of Chief Architect. Customers without SSA qualify for non-priority live support if using the current version of Chief Architect (please note, this is not a design consultation). Topics covered by our support team are limited to installation issues and program errors. Software questions and how-to's should be directed to the training department, free training resources or the ChiefTalk user community.
Paid support is available for versions X10–X12 on a per incident basis for $125.
When contacting Technical Support please have the following information ready.