Technical Support Resources

Chief Architect provides a range of resources and services to help you get the most out of your software license. Our free online resources are available 24 hours a day, so you can often find answers and save time without having to contact us directly.

• Getting Started

• Knowledge Base

• Training Videos

• ChiefTalk User Forum

Common Technical Support Topics

• What are the system requirements for Chief Architect?
• Does Chief Architect have any known incompatibilities?
• Where can I find my product key?
• How to choose the best computer for Chief Architect.
• How can I migrate my projects into X17?
• How can I migrate my projects into X16?
• How can I move Chief Architect to a new computer?
• I'm having trouble installing Chief Architect.
• I'm having trouble activating Chief Architect.
• I'm having trouble generating camera views.
• Chief Architect fails to launch or closes unexpectedly on Mac / PC.
• How can I send a project to another user?
• How can I download library content?
• What is Chief Architect Project Management?

Popular Tutorials

• Moving Walls Using Dimensions
• Creating a Cabinet Detail
• Controlling Wall, Floor, and Ceiling Heights
• Creating an Attic Truss
• Tracking the Amount of Time Spent on a Project
• Creating a Vaulted Ceiling and Scissor Trusses
• Creating and Using Layout Templates
• Creating Gas, HVAC, and Plumbing lines in a Plan View
• Creating CAD Details
• Converting Plan Files to DWG or DXF
• Creating an Attached Porch

Self-Help Resources

• View the Reference Manual for meticulous details of every feature.
• The Tutorial Guide walks through a simple project step by step.
• View Knowledge Base Articles for written help on common tasks.
• View our Training Videos to see features in action.
• On-Demand Training Classes are great for a deep dive into how to use Chief Architect. The On-Demand Residential Introductory Class is currently available for free ($495 value)!
• Answers to many how-to and technical questions can be found 24 hours a day, 7 days a week on our online forum, ChiefTalk.
• Error and Warning messages in the program typically include a "Check Knowledge Base" button. If you encounter a message, click this button for information about the message.

Contact Technical Support

Technical Support Eligibility

• Priority support is available to customers using Chief Architect X16 or X17.
• Paid support is available for versions X13–X15 on a per-incident basis for $125.
• Versions X12 and prior are no longer eligible for support.

Chief Architect Technical Support is here to help you address installation issues and program errors. Software questions and how-to's should be directed to the Training Department, free Training Resources, or the ChiefTalk user community. Please note that Chief Architect's Technical Support and Training Teams do not provide design consultation services.

Training & Support Disclaimer

Before You Contact Support

When contacting Technical Support, please have the following information ready:

• Verify that you have the latest program updates.
• If you've encountered an error message, please make a note of its exact wording. Click "Send Report" if it has the option.
• Be able to describe in detail the exact steps to reproduce the problem.
• Please be at the computer where the problem occurred.
• Have your product key ready