The minimum system requirements for Chief Architect are described here for all current and past versions.
The 64-Bit version of Chief Architect can access more system memory, however, you can only install it to a 64-Bit system. Here's how to tell if you have a 64 or 32 Bit Operating System.
Here is a list of known incompatibility issues with Chief Architect Software.
Learn what your computer specifications are by accessing the DirectX Diagnostic tool on Windows or the 'About This Mac' section on macOS.
This error message may occur if your system is having trouble detecting your ATI/AMD graphics card. Download or reinstall your ATI/AMD graphics driver to resolve the issue.
This message will come up when the software detects that your video card is using a driver that our Testing department has found to be unable to generate 3D views.
Follow these steps to create a new Data folder to circumvent unexpected behavior caused by having the Documents folder stored on iCloud Drive.
Use the detailed instructions in this article to export your Microsoft Windows or Mac System Information to submit to Chief Architect's Technical Support team for troubleshooting.
In Chief Architect, you have the ability to choose from a list of currently installed video codecs to be used while recording a walkthrough.
Use this resource to check if your Intel integrated graphics card is compatible with your Chief Architect product.
3D Camera views will not generate properly if your video card does not meet the minimum system requirements, has an outdated video driver, or if it is not capable of rendering certain types of views. Follow the instructions in this article to check the video card's information, update its driver, and adjust the Render Preferences if necessary. If these preliminary steps do not resolve the camera view issue you are encountering, follow the steps to submit additional system and program information to our Technical Support team for advanced troubleshooting.
The detailed instructions in this article resolve most issues with Chief Architect software crashing on a computer that uses the Mac operating system.
If you're receiving several error messages when opening or closing a Chief Architect/Home Designer program, a System Setting/Preference may be blocking the program from accessing all of the required files to function optimally. Please follow the instructions in this resource to resolve the issue.
This article goes through detailed troubleshooting steps to correct the most common issues with slowness experienced in Chief Architect plan and layout files.
It is not possible to use .shx fonts in Chief Architect, these fonts are used exclusively by AutoCAD. Chief Architect can make use of .TTF fonts, and .FON fonts.
This warning dialog displays when you're using a Windows 8, running Chief Architect as an Administrator, and Google Chrome (or an old version of Mozilla Firefox) is set as your default web browser.
The current version of Chief Architect is supported on Mac computers that meet the System Requirements for running the software.